مراجعاتMercure Bali Nusa Dua

رد من مكان الإقامة: Dear Olga ,Thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you encountered during your stay with us — please accept our sincere apologies for the inconvenience caused.We regret that your room had maintenance issues upon arrival and that the initial repair took place so late into the night, especially after a long journey. We understand how frustrating it must have been not to be offered an alternative room during that time. It's also unacceptable that the problem reoccurred and took days to fully resolve. We apologize for the lack of timely communication and follow-up from our team, as well as for not receiving even a simple apology, which is far from the level of service we aim to provide.Your comments regarding cleanliness, the condition of the room, and the breakfast variety have also been noted and shared with the respective departments for immediate review. These concerns are being addressed as part of our ongoing efforts to improve our facilities and guest experience.We truly regret that we fell short during your visit and that your stay did not meet expectations. While we understand your decision not to recommend us, we hope you might give us another chance in the future to provide you with the experience you deserved from the start.Sincerely,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your experience with us. We’re glad to hear you enjoyed our convenient location, peaceful surroundings, and cozy atmosphere. It’s great to know that the nearby Coco Mart added extra convenience to your stay, and that you appreciated the variety in our breakfast offerings.We’ve also taken note of your feedback regarding the initial dampness in the room — thank you for pointing that out. We’ll continue to monitor and improve the comfort of our guest rooms to ensure an even better experience.We truly appreciate your thoughtful review and hope to welcome you back again soon!Warm regards,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you found the location convenient and appreciated the fully equipped apartment and complete amenities — it’s great to know those aspects added to your comfort.We’re sorry, however, to learn about the issue you experienced with the shower temperature. That’s certainly not the experience we aim to provide, and we’ve shared your comments with our maintenance team for immediate review to ensure it doesn’t happen again.We appreciate your feedback and hope to welcome you back for an even better stay next time.Warm regards,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Dear Olena,Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that you enjoyed our modern touches, great service, and spotless rooms — and that our housekeeping team made such a positive impression.It’s also wonderful to know that you feel Accor consistently goes above and beyond. Your recommendation means a lot to us, and we truly look forward to welcoming you back for another memorable stay.Warm regards,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Dear XeniaM,Thank you so much for your detailed and thoughtful review! We’re so happy to hear that your stay with us was comfortable and met your expectations—especially since it was your first time in Indonesia. It means a lot that you felt secure and enjoyed the beauty of Nusa Dua, especially with your little ones.We’re glad the kids loved the pool (and that it passed the “no puking” test! 😄), and that you appreciated the beach shuttle and our section of the beach. Your feedback about the limited sun loungers is noted—we’ll definitely look into how we can improve this for future guests.We truly hope to welcome you and your family back again soon for more memories under the Bali sun!Warm regards,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Dear Kseniia,Thank you for your kind feedback.We’re glad to hear that you found our hotel to be a great value option in Nusa Dua. While we understand the property may show some signs of age, we’re happy it still provided the comfort and convenience you needed. It’s wonderful to know you enjoyed the easy access to the beach and appreciated the availability of our shuttle service.We hope to welcome you back again soon for another pleasant stay.Warm regards,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Dear Guest,Thank you for sharing your feedback with us.We are pleased to hear that you appreciated the location of our property, but we sincerely apologize that the cleanliness did not meet your expectations. Cleanliness is a priority for us, and we will be addressing this matter with our housekeeping team to ensure that future guests experience a more satisfactory stay.We truly value your comments, and we hope to have the opportunity to welcome you again and provide a much better experience.Warm regards,Ketut IrianaGeneral Manager