مراجعاتMercure Bali Nusa Dua

رد من مكان الإقامة: Dear Keng Hong Chan,Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. Please be assured that your comments have been shared with our team for service improvement.Sincerely,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you very much for your wonderful review!We are delighted to hear that you enjoyed your stay with us, appreciated the cleanliness of the room, the daily breakfast, and the peaceful surroundings. It’s also great to know that our shuttle service to the beach added convenience to your experience.We truly hope to welcome you back to Mercure Bali Nusa Dua in the near future!Warm regards,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Уважаемый(ая) Veryvalpost,Благодарим вас за то, что поделились с нами своими впечатлениями.Мы рады узнать, что вы остались довольны уровнем сервиса и гостеприимством нашей команды — нам очень приятно получать такие отзывы.В то же время, примите наши искренние извинения за неудобства, вызванные конденсатом в номере. Мы уже передали ваше замечание нашей инженерной службе, чтобы устранить проблему и не допустить её повторения в будущем. Ваш комфорт и безопасность — наш приоритет.Еще раз благодарим за ваш отзыв. Будем рады вновь приветствовать вас в нашем отеле и сделать ваше пребывание более комфортным и приятным.С уважением,Кетут ИрианаГенеральный директорMercure Bali Nusa Dua

رد من مكان الإقامة: Уважаемый гость Егор,Благодарим вас за то, что нашли время поделиться своим мнением о пребывании в Mercure Bali Nusa Dua.Мы очень рады, что вы отметили вежливость и приветливость нашего персонала — такие слова мотивируют нашу команду стремиться к лучшему обслуживанию. Также приятно узнать, что наш отель стал для вас хорошим выбором для семейного отдыха.Ваш комментарий о стоимости ресторана будет передан соответствующему отделу для дальнейшего рассмотрения. Спасибо, что также высоко оценили наши завтраки!Будем рады снова приветствовать вас в ближайшем будущем.С уважением,Кетут ИрианаГенеральный директор

رد من مكان الإقامة: Уважаемый гость,Благодарим вас за подробный отзыв и за то, что выбрали наш отель для своего пребывания.Нам очень жаль, что ваш опыт не соответствовал вашим ожиданиям и вы столкнулись с такими проблемами, как чистота номера, неисправности и состояние пляжного инвентаря. Мы приносим искренние извинения за доставленные неудобства. Ваши замечания крайне важны для нас, и мы уже передали их соответствующим службам для незамедлительного исправления и улучшения качества обслуживания.Мы рады, что вам понравились наш завтрак и расположение отеля, а также регулярный трансфер на пляж.Будем рады, если в будущем вы дадите нам шанс показать улучшения и предоставить вам более комфортное пребывание.С уважением,Кетут ИрианаГенеральный директор

رد من مكان الإقامة: Dear Valued Guest,Thank you very much for taking the time to share your experience with us. We're delighted to hear that you enjoyed your 5-day stay and appreciated our convenient location, delicious breakfast, and easy access to nearby shops, restaurants, and attractions.It’s wonderful to know that our shuttle service and proximity to the ocean and airport added to your comfort. Your kind recommendation truly means a lot to us!We look forward to welcoming you back on your next visit to Bali.Warm regards,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Dear Kiam Hwee Raymond,Thank you for your kind feedback! We're glad to hear you enjoyed our central location and hope it added convenience to your stay. We look forward to welcoming you back again soon.Best regards,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Dear Olga ,Thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you encountered during your stay with us — please accept our sincere apologies for the inconvenience caused.We regret that your room had maintenance issues upon arrival and that the initial repair took place so late into the night, especially after a long journey. We understand how frustrating it must have been not to be offered an alternative room during that time. It's also unacceptable that the problem reoccurred and took days to fully resolve. We apologize for the lack of timely communication and follow-up from our team, as well as for not receiving even a simple apology, which is far from the level of service we aim to provide.Your comments regarding cleanliness, the condition of the room, and the breakfast variety have also been noted and shared with the respective departments for immediate review. These concerns are being addressed as part of our ongoing efforts to improve our facilities and guest experience.We truly regret that we fell short during your visit and that your stay did not meet expectations. While we understand your decision not to recommend us, we hope you might give us another chance in the future to provide you with the experience you deserved from the start.Sincerely,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our convenient location near shops and restaurants, as well as the warm temperature of our pool — perfect for a relaxing swim!We also appreciate your honest comments regarding the condition of the hotel and pool area, as well as the breakfast variety. Please rest assured that we are taking your observations seriously and continue to work on improvements to enhance our guests’ experience.Thank you once again for staying with us, and we hope to have the opportunity to welcome you back with a better experience in the future.Warm regards,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your experience with us. We’re glad to hear you enjoyed our convenient location, peaceful surroundings, and cozy atmosphere. It’s great to know that the nearby Coco Mart added extra convenience to your stay, and that you appreciated the variety in our breakfast offerings.We’ve also taken note of your feedback regarding the initial dampness in the room — thank you for pointing that out. We’ll continue to monitor and improve the comfort of our guest rooms to ensure an even better experience.We truly appreciate your thoughtful review and hope to welcome you back again soon!Warm regards,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you found the location convenient and appreciated the fully equipped apartment and complete amenities — it’s great to know those aspects added to your comfort.We’re sorry, however, to learn about the issue you experienced with the shower temperature. That’s certainly not the experience we aim to provide, and we’ve shared your comments with our maintenance team for immediate review to ensure it doesn’t happen again.We appreciate your feedback and hope to welcome you back for an even better stay next time.Warm regards,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Dear Olena,Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that you enjoyed our modern touches, great service, and spotless rooms — and that our housekeeping team made such a positive impression.It’s also wonderful to know that you feel Accor consistently goes above and beyond. Your recommendation means a lot to us, and we truly look forward to welcoming you back for another memorable stay.Warm regards,Ketut IrianaGeneral Manager

رد من مكان الإقامة: Dear XeniaM,Thank you so much for your detailed and thoughtful review! We’re so happy to hear that your stay with us was comfortable and met your expectations—especially since it was your first time in Indonesia. It means a lot that you felt secure and enjoyed the beauty of Nusa Dua, especially with your little ones.We’re glad the kids loved the pool (and that it passed the “no puking” test! 😄), and that you appreciated the beach shuttle and our section of the beach. Your feedback about the limited sun loungers is noted—we’ll definitely look into how we can improve this for future guests.We truly hope to welcome you and your family back again soon for more memories under the Bali sun!Warm regards,Ketut IrianaGeneral Manager