هوليداي إن ريزورت بالي نوسا دو ا باي آيتش جي

awesome experience at Holiday Inn Nusa Dua! the staff were very friendly and service oriented. They even arranged a small cake and handwritten note to help celebrate our anniversary. it also has a decent beach front with access to neighbouring hotels which was great for a walk along tbe beach. breakfast food (and dinner too) was also great!

Hotel service very good, staffs very friendly and helpful. The only think need comment is food, no so variety choices for a 5 stars hotel. Limit, I don't know overall holiday Inn hotels standard I think, because my experience before at others holiday Inn all most the same. But the experience at the hotel is good enough.

How this hotel got a 5 star rating I do not know, but it is so far from 5 stars it’s unreal. I have left this hotel and moved to an actual 5 star hotel and the difference is staggering. This hotel completely ruined my trip to Bali. I’ll start with the one positive before going in to the rest - the staff. They really are lovely, friendly and trying their best. Now for the rest….. The hotel is currently undergoing VERY LOUD renovation works. They told me it was their restaurant being renovated, but it actually seems to be some sort of excavation/drainage works. These works are taking place on both sides of the hotel so you can hear this noise in all rooms, the pool and the beach. There was ZERO communication from the hotel about this before arriving or on arrival, you only find out when you are woken up very early in the morning to drilling and banging. The works start very early morning and go on through to the late evening. On complaining about being woken up by this noise the hotel offered to move my room. After multiple unanswered questions about the works and how much longer they would go on I did move rooms to the other side of the hotel. Unbelievably there were the same works taking place on the side of the hotel I was moved to, so again I was woken up to loud drilling and banging. There were apologies about the inconvenience, but still no communication on the duration of the works or why on earth they had moved my room next to more loud building work. After multiple ignored messages asking for more information, on my last evening before checking out the next day I was out for dinner and returned to find a note from the duty manager with a single dinner voucher as an apology. This was by far too little too late. It wasn’t just the renovation/maintenance works that ruined my stay: - The other noise. Due to how the hotel is laid out there is a large atrium in the middle of the hotel where all rooms lead on to. This means that the echoing talking, screaming, shouting and continuous slamming doors can be heard constantly in your room all day and throughout the night. There are particularly feral children staying at the resort that scream and shout more than any other hotel I have stayed at. You will get no peace and quiet in this hotel no matter where you are. - The pools. Apparently there are 4, this is very misleading. There are actually technically 2 pools, one of the pools has 2 small pool parts connected to it which is why they mislead you by saying 4 pools. The inner atrium pool where the swim up rooms are never gets the sun so the pool is FREEZING. As such, barely anyone actually uses it. This is unfortunately where the swim up bar is too which is empty and barely used. The “main” pool is much, much smaller than the photos make it appear! The photos on the website make it look considerably bigger than it is. It is also full of screaming children so there is no where for adults to relax. There are also barely any sunbeds around the pool and these are all taken first thing in the morning. - The beach. The hotel beach is a tiny scrap of sand covered in rubbish that you can’t safely swim in because there are loads of boats and jet skis everywhere. There are also beach vendors constantly hassling you trying to sell you water sports or massages so you get no peace. - The hotel rooms. Between both the rooms I stayed in the air conditioning leaks constantly, the bath mats provided are covered in mould, the bathroom bin stank and was broken, the sink plug didn’t work, most TV channels didn’t work, the curtains smelled vile….I could go on. My room was also not cleaned 3 times during my 7 night stay and I had to call housekeeping on returning to my room in the afternoon/evening to get towels/toilet paper etc. It is completely unacceptable for a hotel to be this bad and charge people what they do while claiming to be a 5 star hotel. I am currently seeking a full refund for my dreadful stay.