مراجعاتThe Anvaya Beach Resort Bali

رد من مكان الإقامة: Dear Guest User,Thank you sincerely for taking the time to share your thoughtful feedback. We are truly delighted to know that your experience with us was outstanding and that you found great value in your stay. Your kind words are deeply appreciated and will be shared with our team, who are dedicated to providing genuine Balinese hospitality and ensuring each guest feels warmly welcomed.We also thank you for bringing to our attention the matter regarding the automatic door near the reception. Kindly allow us to share that this door is equipped with a motion sensor system, designed to open and close automatically for the convenience of our guests. As a safety feature, it opens promptly when movement is detected and remains open for a few seconds before closing to ensure ease of passage. However, we understand how this may have caught you off guard, and we truly appreciate your remarks, which allow us to continue fine-tuning our guest experience.It was our great pleasure to have you with us, and we hope to welcome you back again soon for another memorable stay in the heart of Bali.Warmest regards,Ayin PurwatiResort & Service Manager

رد من مكان الإقامة: Dear Huluxiongdie,Thank you sincerely for sharing your wonderful feedback. We are truly delighted to learn that you found the room to your satisfaction, appreciated the modern and well-maintained facilities, and were pleased with the quality of service provided by our dedicated team.At The Anvaya, we strive to create an exceptional and memorable experience for every guest, blending the warmth of Balinese hospitality with the highest standards of comfort and luxury. Your kind words serve as a great motivation for us to continue delivering outstanding service and maintaining the excellence we are proud of.We look forward to the pleasure of welcoming you back for another exceptional stay in the near future.Warm regards,Ayin PurwatiResort & Service Manager

رد من مكان الإقامة: Dear 咪兒,Thank you sincerely for choosing to stay with us and for taking the time to share your experience. We are truly pleased to know that you were satisfied with the level of service and cleanliness during your visit. Your kind recognition is deeply appreciated and will certainly be shared with our team, who take great pride in ensuring our guests feel genuinely welcomed and cared for.However, we truly sorry to hear about the inconvenience caused by the bathroom design, particularly the shared door between the shower and the bathroom area. Please accept our heartfelt apologies for the discomfort this may have caused, especially during your initial use. We understand how unexpected water leakage could pose a safety concern, and we deeply regret that it impacted your otherwise pleasant stay.The design choice was made to reflect a modern and open-concept aesthetic, aiming to create a sense of spaciousness and elegance. Nonetheless, we fully acknowledge that practical considerations such as water containment are equally important to our guests’ comfort and safety.Please kindly allow us to share that in cases where such issues arise, our Engineering team is always on hand and more than willing to assist. Had we been informed during your stay, we would have promptly sent our team to inspect and take corrective action, such as applying additional door sealant or providing other preventative measures to ensure your comfort and peace of mind.Your feedback is invaluable to us, and we thank you for bringing this matter to our attention. It helps us enhance not only our facilities but also the clarity of communication with our valued guests. We are committed to using your experience as a learning opportunity to further improve our service standards.Thank you once again for your thoughtful and constructive review. We hope to have the pleasure of welcoming you back in the near future for an even more seamless and memorable stay.With warm regards,Ayin PurwatiResort & Service Manager

رد من مكان الإقامة: Dear Ivy Rose Mon,Thank you for taking the time to share your delightful feedback with us. We are truly honored to know that your recent stay at our resort was such an enjoyable and memorable experience for you and your family.It brings us great joy to learn that your children had a wonderful time and that you appreciated the variety and quality of our breakfast offerings. We take pride in curating a dining experience that caters to guests of all ages, and it is heartening to know that it met your expectations.We are equally pleased that the service provided by our dedicated team was rated a perfect 10/10. At The Anvaya, we are committed to delivering warm Balinese hospitality and personalized service, and your recognition serves as a great source of motivation for all of us.Moreover, we are delighted that you found our guest rooms to be spacious and comfortable, especially for your two teenagers. Creating a welcoming and relaxing environment for families is one of our top priorities, and we’re thrilled to know that you felt well accommodated throughout your stay.Thank you once again for your kind words. We sincerely hope to welcome you and your family back for another exceptional stay in the near future.With warm regards,Ayin PurwatiResort & Service Manager

رد من مكان الإقامة: Dear Guest,Thank you for sharing your thoughtful and detailed feedback following your recent stay with us. We are truly grateful for your kind words, as well as your constructive observations, which are invaluable to us in our continued efforts to refine and enhance the guest experience.We are pleased to know that you enjoyed our stylish interior design, the beachfront setting, and the inviting swimming pool. Creating a serene and visually pleasing atmosphere for our guests is one of our top priorities, and we are delighted that these aspects contributed positively to your stay.We also appreciate your comments regarding our location. While we are situated just a short distance from the airport for convenient access, we understand that being slightly removed from the vibrant heart of Kuta may have been less ideal for some. That said, we hope the peaceful surroundings offered a relaxing retreat within easy walking distance of the town center.We are sincerely sorry to learn that your dining experience did not fully meet your expectations. Please allow us to take this opportunity to explain that both of our restaurants—Kunyit and Sands—intentionally offer a similar variety of dishes upon breakfast, ranging from Asian to Western cuisine, in order to cater to the diverse tastes of our guests from around the world. The key distinction lies in the ambience: Sands Restaurant is uniquely situated along the beachfront, offering guests the added pleasure of dining with a stunning ocean view, especially during breakfast. We hope this setting provided a relaxing and memorable dining atmosphere, even if the culinary variety mirrored that of Kunyit.Regarding the fitness facilities, we sincerely apologize that our gym did not meet your expectations. Your comments have been noted, and we are actively reviewing ways to improve this area to better serve the wellness needs of our guests, including enhancements to equipment and available space.Your feedback is both valued and appreciated, and it helps us continue to grow and improve. We genuinely hope to welcome you back in the future and provide you with an even more fulfilling and seamless experience.Best regards,Ayin PurwatiResort & Service Manager

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your generous 5-star review. We are truly delighted to hear that your recent stay with us was such a memorable one.It brings us great joy to know that you found our hotel to be beautiful and conveniently located near the airport. We take great pride in providing an environment that combines both comfort and accessibility, and it is heartening to know that this added to the ease and enjoyment of your visit.We are equally thrilled that you had the opportunity to experience our culinary offerings. Our chefs strive to present dishes that are not only flavorful but crafted with the freshest ingredients and a passion for excellence. Your kind words regarding the food are a wonderful encouragement to our entire culinary team.Most of all, we are deeply touched by your compliments on our staff. Their warmth, professionalism, and dedication to hospitality are at the heart of all we do. Knowing that they left a lasting impression on your stay is the highest compliment we could receive.Thank you again for your kind recommendation. It was an absolute pleasure to host you, and we look forward to welcoming you back in the near future.Best regards,Ayin PurwatiResort & Service Manager

رد من مكان الإقامة: Yth. Bapak Hendra,Kami mengucapkan terima kasih yang atas ulasan luar biasa yang telah Anda berikan. Merupakan suatu kehormatan bagi kami dapat menerima penilaian sempurna dari Anda, dan kami sangat senang mengetahui bahwa Anda merasa puas dengan fasilitas, kebersihan, lingkungan sekitar, serta layanan yang kami sediakan.Kami sangat menghargai apresiasi Anda terhadap lokasi kami yang strategis. Kenyamanan akses dan kemudahan mobilitas bagi para tamu memang menjadi salah satu hal yang kami perhatikan dengan seksama. Kami juga merasa senang mengetahui bahwa sarapan yang kami sajikan berkesan dan sesuai dengan selera Anda. Tim kuliner kami senantiasa berusaha menghadirkan hidangan yang lezat dan bervariasi untuk memulai hari Anda dengan sempurna.Ulasan positif seperti ini sangat berarti bagi seluruh tim kami. Semangat dan dedikasi kami dalam memberikan pelayanan terbaik semakin terpacu dengan dukungan yang Anda berikan.Kami nantikan kunjungan Anda kembali di waktu mendatang untuk pengalaman menginap yang tak kalah menyenangkan.Hormat kami,Ayin PurwatiResort & Service Manager

رد من مكان الإقامة: Dear Xiaotangguo～,Thank you sincerely for your gracious review and for sharing such thoughtful feedback about your recent stay with us. We are truly delighted to know that you had a pleasant and satisfying experience.Your kind words regarding the value we offer mean a great deal to us. We are committed to providing a harmonious balance of quality, comfort, and affordability, ensuring that every guest feels they have made a meaningful and worthwhile choice.We are especially grateful for your compliments on the warmth and courtesy of our staff. It is our greatest priority to extend genuine hospitality and attentive service, and we are pleased to know that this left a positive impression on you. Your praise will be shared with our team, who will be deeply encouraged by your recognition.Additionally, we are very pleased that you found our rooms to be clean, hygienic, and well-maintained. We hold ourselves to the highest standards of cleanliness to ensure a safe and relaxing environment for all of our guests.Thank you once again for recommending us so warmly. We would be honored to welcome you back in the future and provide another memorable stay.Best regards,Ayin PurwatiResort & Service Manager

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your recent experience with us. We are truly sorry to hear that your stay did not meet your expectations in certain areas, and we sincerely apologize for any discomfort or inconvenience you encountered.We are particularly sorry to learn that the soundproofing of your room did not provide the restful environment you were hoping for. Please be assured that we take this feedback seriously, and our engineering team is currently reviewing options to enhance the acoustic insulation of our rooms. Additionally, we would like to inform you that our security team and duty manager work closely together to monitor the corridors, especially during the night, to ensure a peaceful atmosphere for all guests. However, we understand that even occasional noise can be disruptive, and we will continue striving to create a more serene environment.With regard to breakfast arrangements, we truly appreciate the opportunity to clarify. Our resort offers two dedicated breakfast venues to accommodate all our guests comfortably : - Kunyit Restaurant, while located near the main gate at the end of the Deluxe corridor, is still within the hotel premises, not outside the resort.- SANDS Restaurant is located at the rear of the property, offering a serene setting near the beach with beautiful ocean views.Each venue is designated based on room categories and guest volumes to ensure a smooth and enjoyable dining experience. We sincerely regret any confusion caused during your visit and will work to improve communication and signage for better guest orientation.We value your feedback, as it helps us continuously improve the experience we offer. Thank you once again for bringing these matters to our attention. We truly hope to have the opportunity to welcome you again in the future and provide the level of comfort, service, and clarity that we are known for.Warm regards,Ayin PurwatiResort & Service Manager

رد من مكان الإقامة: عزيزي Lvyoushijielangren، شكرًا لك على تخصيص وقتك لمشاركة تجربتك الأخيرة معنا. نأسف بشدة لسماع أن عملية تسجيل وصولك قد تأخرت، ونتقدم باعتذارنا العميق عن أي إزعاج قد يكون سببه ذلك. نؤكد لك أن راحتك ووقتك في غاية الأهمية بالنسبة لنا. مع أن بعض الحالات - مثل تحديثات النظام، أو بروتوكولات التحقق، أو أوقات الذروة للوصول - قد تسبب أحيانًا تأخيرات غير متوقعة، فإننا نتفهم تمامًا مدى الإحباط الذي قد يسببه الانتظار بعد رحلة طويلة. نقوم حاليًا بمراجعة إجراءات مكتب الاستقبال لضمان أن تظل عملية تسجيل الوصول لدينا فعالة وسلسة ومرحبة لجميع الضيوف في المستقبل. ملاحظاتك قيّمة للغاية بالنسبة لنا، ونشكرك على لفت انتباهنا إلى هذا الأمر. نأمل حقًا أن تتاح لنا فرصة الترحيب بك مجددًا في المستقبل، لنقدم لك تجربة وصول أكثر سلاسة ومتعة منذ بداية إقامتك. مع أطيب التحيات، Ayin Purwati، مدير المنتجع والخدمة.

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share such a kind and thoughtful review of your recent stay with us. We are truly delighted to know that your experience was marked by comfort, convenience, and enjoyment.It brings us great joy to learn that you appreciated the pleasant atmosphere of our resort. Creating a tranquil and inviting environment for our guests is one of our highest priorities, and your recognition of this effort is sincerely appreciated.We are also pleased that you found our facilities to be comprehensive and well-maintained, and that the cleanliness of our property met your expectations. Our team works diligently each day to uphold the highest standards of hygiene and service to ensure every guest enjoys a relaxing and worry-free stay.Our central location in the heart of Kuta is indeed one of our key strengths, offering easy access to Bali’s vibrant shopping areas, cultural landmarks, and popular tourist attractions. We are also glad you were able to enjoy the wide variety of local culinary offerings surrounding the hotel—something many of our guests find both convenient and enriching.Once again, thank you for your generous feedback. It was truly a pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay in the near future.Warm regards,Ayin PurwatiResort & Service Manager

رد من مكان الإقامة: عزيزي إمستر، شكرًا لك على تخصيص وقتك لمشاركة ملاحظاتك حول إقامتك الأخيرة معنا. نقدّر ملاحظاتك حقًا، فهي تُقدّم لنا معلومات قيّمة عن تجارب ضيوفنا. يؤسفنا أن نعلم أن بعض جوانب إقامتك لم تُلبِّ توقعاتك تمامًا، ونعتذر بصدق عن أي إزعاج قد يكون قد واجهته. فيما يتعلق بحجم الغرفة، نُدرك أن المساحة قد تُؤثّر بشكل كبير على راحة الضيف. يُرجى إعلامنا بأنه بالإضافة إلى فئات الغرف القياسية لدينا، نُقدّم أيضًا غرفًا أكثر اتساعًا مثل غرف "بريمير" العائلية و"الأجنحة"، المُصمّمة لتوفير المزيد من الراحة والخصوصية. تتوفر هذه الخيارات مقابل رسوم إضافية، وسيسعد فريقنا بمساعدتك في استفسارات الترقية في أي وقت أثناء إقامتك. كما نُرحّب بملاحظاتك حول نظافة الغرفة ووجود الحشرات الصغيرة أحيانًا مثل النمل أو الوزغ. على الرغم من أن مثل هذه المشاهدات قد تحدث بسبب بيئتنا الاستوائية الخصبة، إلا أننا نطمئنكم بأن فرق التدبير المنزلي ومكافحة الآفات لدينا تعمل بجد للحفاظ على أعلى معايير النظافة والراحة في جميع أنحاء المنتجع. أما بالنسبة لمرافقنا، فقد سررنا باستمتاعكم بمرافق كرة السلة والكرة الطائرة. أما بالنسبة لخيارات السباحة، نود توضيح أن منتجعنا يضم أربعة مسابح: ثلاثة مسابح تقع في المنطقة الرئيسية ومسبح إضافي متاح حصريًا للضيوف المقيمين في منطقة الغرف الفاخرة. نأمل أن تتاح لكم فرصة الاستمتاع بها في زيارة مستقبلية. نقدّر كلماتكم الطيبة حول أجواء وتصميم منتجعنا. نفخر بتوفير بيئة هادئة ومريحة لضيوفنا، ويسعدنا أن هذا الجانب من إقامتكم قد ترك انطباعًا إيجابيًا. أخيرًا، يساورنا قلق بالغ إزاء تصوركم لعدم المساواة في المعاملة. في منتجع أنفايا بيتش بالي، نلتزم التزامًا راسخًا بالتنوع والشمولية واحترام جميع الأفراد - بغض النظر عن الجنسية أو العرق أو الخلفية. أعضاء فريقنا مُدرَّبون على تقديم خدمة دافئة وصادقة ومُراعاة لجميع ضيوفنا، ونأخذ أي تجربة تُشير إلى خلاف ذلك على محمل الجد. نشكركم على لفت انتباهنا إلى هذا الأمر، وسنحرص على مراجعته بعناية مع فريقنا. نشكركم مجددًا على ملاحظاتكم، ونأمل بصدق أن تُتاح لنا فرصة الترحيب بكم مجددًا، لنضمن لكم تجربة أكثر سلاسة وإثراءً في زيارتكم القادمة. مع أطيب التحيات، أيين بورواتي، مديرة المنتجع والخدمات.

رد من مكان الإقامة: Dear Walin_k,Thank you for taking the time to share your kind feedback. We are truly pleased to hear that you had a good experience during your stay with us and that you found our team members to be friendly and welcoming.At The Anvaya, we believe that genuine hospitality and thoughtful service are key to creating memorable experiences for our guests. Your kind recognition of our staff’s efforts is sincerely appreciated and will be shared with the entire team as a source of encouragement.It was our pleasure to have you with us, and we look forward to the opportunity of welcoming you back in the near future for another enjoyable and enriching stay.Best regards,Ayin PurwatiResort & Service Manager

رد من مكان الإقامة: Dear BECKS71,Thank you for your kind and meaningful review. We are truly delighted to know that your experience with us left such a lasting impression and that your stay was, in a word, unforgettable.We strive to create memorable moments that go beyond expectations—whether through our heartfelt service, elegant surroundings, or the rich cultural ambiance that makes Bali so special. Knowing that your time with us was so impactful is the greatest reward we could receive.It was our sincere pleasure to host you, and we very much look forward to welcoming you back for another exceptional and enriching stay in the near future.Best regards,Ayin PurwatiResort & Service Manager