مستخدم نزيل
16 يونيو 2025
Before we been hotel to make reservation king size ocean view room when we was rich Hotel Reception guys say your reservation Garden view, even I show him reservation confirmation ocean Sea view room king size bed, but he pushed us that your reservation twin bed room. That time I ask him where is that your manager or reservation management? He say nobody here only I assist to customer. OK then I say please cancel our reservation and refund our money that he say we cannot do it like this, but I was explained to him this is not my mistake. This is your management mistake. They forget to close to the sellers this room This time he understand, and after that, he called the boss to make upgrade my reservation for family the one day stay there and second day they was changed to my room the correct one the room is not really is the large the very small No mini bar no hair dry not good shampoo Toilet water is very smell. Anyone did not say any. Sorry and make us too. Happy to stay there the next customer be careful about it. The next time I never ever choice this again even breakfast very poor and very less menu that’s why is my poin is bad zero
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