صور Batu Karang Lembongan Resort & Spa

رد من مكان الإقامة: Thank you so much for your stay, Hayley & Corbin! We can’t be happier to read that you had a wonderful stay with us. We also appreciate your kind feedback regarding the room and general areas. Please know we are working on continous improvements through maintenance program, step by step. We can't wait to have you back!

رد من مكان الإقامة: Thank you for taking the time to share your feedback. We truly appreciate you choosing to stay with us and are happy to hear that you enjoyed the comfort of the room, our beautiful surroundings, and the nearby beaches. We are, however, very sorry to learn about the challenges you experienced regarding service and payment. Please allow us to clarify a few points and sincerely apologize for any inconvenience had caused. Regarding the credit card payment, being located on a small island, our POS system indeed requires tap or contactless payment methods, which may differ from what is common in other countries. We fully understand how this situation may have caused stress, especially as you were on a tight schedule to catch the boat. Please know that it was never our intention to make you feel rushed or uncomfortable, our staff was simply trying to ensure that payments were settled, as required. Nonetheless, we truly regret how this was handled and how it made you feel. Your feedback is very important to us, and we will be reviewing our procedures to ensure smoother handling of such situations in the future. We truly value your feedback as it helps us to continue improving our service. Should you consider giving us another chance in the future, we would love the opportunity to provide you with a much better experience.

رد من مكان الإقامة: On behalf of Batu Karang Staff family, we are relly appreciate your stay with us and the perfect review. It makes us really happy to read that you enjoyed yout time at our resort. We hope to see you back here soon!

رد من مكان الإقامة: We trully appreciate your stay with us, and thank you for sharing your feedback. Please allow us to clarify a few points from your review. Being located on a tropical island and surrounded by lush gardens, there is always possibility of encountering mosquitoes, especially on the balcony or if doors are left open. To ensure our guest's comfort, we provide mosquito nets for both the sofa lounge and the bed, and mosquitoes spray is available in all of our rooms. Our team takes great care in looking after all our guests to ensure they have a memorable and enjoyable stay. Regarding breakfast, our a la carte style is designed to offer privacy and personalized choice for everyone. We also understand that pricing can be sensitive topic and may feel different for each guest, depending on expectations and experiences. We hope that you enjoyed the rest of your time in Bali.

رد من مكان الإقامة: We are so happy that you enjoyed your room and our amazing breakfast. We hope to see you again soon on your next holiday to Bali.

رد من مكان الإقامة: Thank you for taking the time to share your feedback with us. We truly value your comments as they help us enhance the guest experience. All our rooms and villas are equipped with blind curtain to ensure guest comfort. Snorkeling is one of the island's most popular activities, and our staff is passionate about ensuring our guuests have a great experience during their stay. Thank you for pointing out the difficulty with our resort entrance. Given our beautiful location, we strive to impress guests with the stunning ocean views and the majestic Mount Agung in the background, right outside our main door. Please come visit us again soon!

رد من مكان الإقامة: While we are pleased to hear that you enjoyed your stay and the food at our restaurant, we would like to clarify a few details regarding your review. It is accurate that one of our Housekeeping staff visited your room for turndown service in the evening. He knocked on the door three times; however, there was no response, so he opened the door to check if you were in the room. He apologized for any inconvenience may have caused, but he was following our procedures. Our Operations Manager also met with you the following day to explain the situation.We recognize that our beautiful resort may not be the perfect fit for everyone, despite the positive feedback and glowing professional reviews we frequently receive. We hope you found what you were looking for during your holiday.

رد من مكان الإقامة: Thank you so much for your stay. And for taking the time to let us know how your experience went. It is due to our resort located on the hillside, we have golf buggies to bring our guests up and down. We hope to see you again soon.