DoubleTree by Hilton Hotels in Bengaluru

Location of the hotel is good. But the staffs are unprofessional and their work ethics are not customer friendly. The rooms are not maintained as per the standard. Bedsheets and pillow covers had hairs and stains.But housekeeping staff were helpful enough to attend our issues. Lights were not working, issue was resolved after an engineer attended it. Small and congested washroom to accommodate the balcony I guess. Breakfast spread was satisfactory, again the staff were not customer friendly. There were no hand sanitizer kept on the tables. There were quite a few guest using the buffet spread with their bare hands. The lift/ elevator had a very foul smell most of the time. Overall not a comfortable stay. The only thing premium about this property is the brand name Hilton. It's nowhere close to the Hilton standards I have experienced in past.

I was in the room nearest the lifts (319) and could hear the lift music at night (go to sleep and rise early). Unless you fix this, if I ever return (which may happen in a few months) I will ask for a room far from the lift area. Apart from this everything was excellent.