مستخدم نزيل
13 مايو 2025
Great Interiors and Location, but Disappointing Service Experience
The hotel boasts impressive interiors and is conveniently located near both the bus and railway stations. The staff appeared friendly; however, we faced a significant issue during our stay.
Despite offering complimentary breakfast, we were not informed about the breakfast timings upon check-in. As a result, we missed it. To our surprise, we received a call at 10:30 AM questioning why we hadn't availed ourselves of the breakfast, only then being told that it was served between 7:30 and 10:00 AM. This lack of communication was disappointing.
I would suggest the hotel consider reducing the room charges or offering some form of compensation. While the location and interiors are commendable, clear communication about services is crucial for a pleasant stay.
ترجمة