Springs Hotels and Spa

They woke me up at 9am for no reason when all I wanted to do was sleep. They didn't let my girlfriend who arrived 2 days after I did to stay in my double room for two people. Outrageous. They accused me of organizing ***** with a Tuk tuk driver when I just wanted a lift later that day to a restaurant. They suggested my girlfriend, that I hadn't seen in 5 months was a **********. Boring social areas. However, the service staff, not management were amazing. Very friendly and accommodating in every way. If only their management personnel were as good as they were. Unfortunately they made me feel like a criminal.

We stayed here for 3 weeks and loved it. We were welcomed at 6AM after a long flight and shown to our room which was one of the "Regency" rooms which is an upgrade from the "Senate". The room itself was large and spotlessly clean. Once we got the hang of the air conditioning it was pleasant and unobtrusive although it was a faff to get it that way. The bathroom was big enough with a walk in shower rather than a bath. The booking site that we used states that the rooms have balconies which is an exaggeration as the balcony is tiny and mostly taken up with the air con heat exchanger which will happily roast you if you stand next to it. The room also features a flat screen TV which we didn't even switch on so don't know what English speaking channels, if any, there are. The internet access in the room was, shall we say, patchy. We used a mobile hotspot instead which worked well. Housekeeping was in the afternoons and was thorough and left new water bottles everyday and toiletries as required. The staff were all very good and special mentions go to Balu who helped us with everything from cricket tickets to taxis. Ravi who was an excellent barman and again helped us with a lot of things. Mr Das the General Manager was very approachable and keen to help with anything he could. Breakfast wasn't included in our room rate (our choice) but I would recommend adding it as it is good value for money and good quality with freshly cooked Dosa's and Omelettes as well as fruit, cereals, toast, juices and other Indian items. Lunches were served in the restaurant and were of excellent quality and great value for money. The bar opened at about 6PM and was well run by Ravi. The outside terrace looks over the local neighbourhood. Good choice of cocktails and mocktails ***** with Kingfisher beer and spirits. Bar meals and full restaurant meals were also available. 2 big screen TVs for watching the cricket were in operation. We used the spa twice for massages which were very relaxing and again good value for money. As mentioned earlier the balcony in the room is not really an option but there was a balcony at the end of our corridor which we used for a nightcap which was pleasant enough for two people. The location of the hotel is not exactly in the most upmarket area of town but we never felt intimidated or threatened in the locale when walking around. If you choose to stay here you will see the real India experience without filters. Tips: 1. Make friends with the staff they will help you and make your experience better. 2. The hotel has a friendly tuk-tuk driver (Babu) who can make sure you have a great stay and get you where you need to be and back. Make use of him and pay him well - it's worth it. Local places to visit in walking distance. 1. MTR Mavalli Tiffin Rooms. Make sure you have at least one meal here. 2. Lalbagh Botanical Gardens a little bit away from the hotel but worth the walk.

Excellent Hotel & all staff are very polite. Rooms and premises very hygiene. Really very outstanding experience to me & my family. 👌👌👍