مستخدم نزيل
16 يناير 2025
we have stayed in this hotel for our every trip to bangalore since 3 years. however this time our experience was not pleasant since we arrived.
1. we have booking for 2 adult and 1 kid, our checkin was denied by hotel staff that booking is only for 2. after negotiations and finally called makemytrip customer service hotel allowed us to check-in.
2. hotels provided single occupancy room. we requested upgrade with additional pay however it was denied though rooms were available.
3. we reached for upgrade option and making room ready for 3 after which hotel provided stuffs for 3 (ex water, towels, bed etc)
4. post this hotel staff asked us to move to bigger room next day, however considering repacking stuffs we settled in same room.
5. we always preferred here to stayed during transit from india - usa overall it was unpleasant and unprofessional experience this time for our family as we had to wait for hours in lobby due to denied checkin and room readiness etc.
ترجمة