Pai Viceroy

we stayed there for one day. over all it was good but the room that was assign to us was not that spacious. the food good as well as the service.

We had booked the banquet hall for a wedding reception on 25th April 2025. The booking was from 5 pm to 11 pm and all was going well till about 9:30 pm, when everyone decided to move from the hall to the dining area one level below. Somehow the hotel staff took this as permission to close the hall completely and proceeded to switch off the air-conditioning, pile up the chairs that were set up, and switch off the lights as well. Not once were we informed that this would happen, and no one from the team came to ask permission from us. After this took place, a guest actually walked in at 9:45 pm and was greeted by this scene. After we brought this to the attention of the manager, he asked people to bring back the chairs and switch on the air-conditioning but my question remains - who took the decision to switch it off in the first place, and why were we not informed? The booking was valid from 5 pm to 11 pm, and no one had the right to close up the hall at 9:30 pm. Which is why I say - avoid this hotel at all costs. Take your business elsewhere and save your money. There are many other hotels in the city - you will be treated better there.

Rooms are very small & cannot accommodate 3 adults. Had to book another room & incurred addnl expense of rs. 3500- appreciated if mm t wld consider immdt refund