This hotel is a joke
The spa, sauna and swimming pool are all closed for renovation. You have to use the pool at Sharma hotel or Four Points Sheraton.
Information was not reflected on trip.com app, and neither did the hotel email to inform me about these.
Reception not apologetic at all.
They charge circa./around $300 for one night at a club room, and yet guests will have to put up with 4-star hotel facilties.
Guests who book a club room package (with breakfast) vs guests who book a club room package (without breakfast) get the same treatment. You don't get to dine at the main restaurant either way.
Rooms are quite dark and dim.
Breakfast at club lounge only had 3 main courses and 6 Indian courses (besides the standard of sausages, hash browns, and assortment of bread), which unfortunately does not take into consideration the dietary requirements of its guests.
This ranks among the worst hotel breakfast that I have experienced in a 5-star hotel. It feels like a 3-star hotel breakfast.
Beware and avoid this scam hotel at all costs. It is a joke.
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