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Wonderful boutique hotel with fresh, modern rooms. The building is very fashionable, the service is outstanding (Extra coffee pods? Shuttle to the supermarket? Daytime/evening recommendations? All covered!). Both the public and private onsens are clean and well equipped, including towels, facial serums and body lotion too. This might be the nicest hotel in town in every single way - with the kindest and most cheerful staff. I can only speak highly of the week we have spent here!

I chose Muwa through Trip.com to make sure my girlfriend would be as comfortable as possible for her very first ski experience—especially since it was her birthday. Neither of us had been to Niseko before, so we had quite a few questions beforehand. Liz was incredibly responsive and helpful over email, which made the planning process smooth and stress-free. From the moment we arrived, the experience exceeded our expectations. The concierge team, led by Andreas, welcomed us warmly at check-in, setting the tone for a truly memorable stay. Their professionalism and genuine hospitality immediately made us feel at home. The room itself was modern, spacious, and thoughtfully designed—providing the perfect place to relax and unwind after a day on the slopes. We also utilized the in-house ski instructors from True Niseko, which made a huge difference for beginners like us. Arthur and Andrea were patient, knowledgeable, and made the entire experience fun and much less intimidating. We will definitely come back :)

Been to Niseko for skiing for 3 years. This is honestly the best price-to-value hotel. You get every essential things, location, ski-in-ki-out, and onsen.

Great luxurious ski resort. Excellent service as expected from Ritz. Rooms were very clean. Breakfast and dinner provided were great as well. The outdoor onsen was amazing, coupled with the falling snow making it even more magical.