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Shuttle bus from airport from 5am to 11:30pm, 30mins/bus No free water , but have tap water at Gym at level 1 Toothbrush should have but when I there , out of stock , very surprise and have to buy from supermarket at own cost , so cross finger for that Gym is tiny but enough for daily workout Breakfast simple but very good for health House keeping is not by daily but upon request , surprise me again Good hotel , friendly staff and good housekeeping , u know what I mean

I am very grateful for the opportunity to stay this hotel, mainly because of the CCIM conference held here. However, since I registered a bit late, I wasn’t able to get the special discount. The check out service man is excellent. The staff guided and assist me, I believe this is the great example of what makes a hotel truly outstanding.

When we arrived at our first room, we did a walk through. We found the air in the room musty and unpleasant. The toilet was unclean. We immediately went to ask the hotel receptionist for another room or to have someone come and clean it. We were given a second room. The second room had a burned out lamp, with a melted plastic globe, and a non-functioning phone. Once again, we asked the hotel receptionist to send someone to replace the lamp and to connect a working telephone. We got a third room. The third room was cleaner, better smelling, and the phone and lamps were working ok. There was a leaking faucet in the tub, but we were fine with that. I was glad the hotel receptionist was helpful in getting us cleaner room, with better working devices. Sadly, the next day, I asked for an office area where I could use a computer and internet, and they said the computer was not working.

I booked this hotel with breakfast together but when I check in, front desk said no record about booking with breakfast and asked me to call the agent to call back the hotel for confirmation even when I showed the booking letter with full booking information. I felt I’m not welcome and told her this is their job to clarify instead of me. Anyway, she issued me the breakfast vouchers even not willing to. And the next morning there is an envelope with breakfast vouchers inside left under my door. I felt they are very careless on doing things. Others hotel facilities and stuffs are good!