كومو كاستيلو ديل نيرو

Quite a weird experience. The promised view of valleys was non-existent - it was just a very close view of a big tree. Had expected more in the way of activity than sit in the sun or drink wine. Service was very patchy - some of the staff were great, others downright rude.

We stayed at Como Castelo Del Nero in June for our babymoon, and it truly exceeded every expectation. From the moment we arrived, we felt completely looked after. The doorman greeted us with a warm smile and took care of our luggage, while the lovely reception team made check-in feel effortless and welcoming. Right after check-in, Giulia gave us a warm tour of the property and walked us to our room—which was absolutely stunning. Spacious, elegant, and with views that immediately made us feel relaxed and spoiled. Later in the day, we met Fabio, the hotel manager—gracious, attentive, and clearly passionate about creating a memorable guest experience. The hotel is set in the most peaceful and breathtaking surroundings—rolling hills, vineyards, and a calm that’s hard to put into words. We spent hours on the terrace, soaking in the view over delicious lunches and romantic dinners. Every dish was wonderful, but a special thank you goes to Chef Giovanni—I’m still thinking about those ricotta pancakes at breakfast! The pool was perfect for a gentle dip and some quiet sun time, and the housekeeping staff were incredible—our room was always spotless, fresh, and beautifully maintained. This trip gave us exactly what we needed: time to unwind, reconnect, and enjoy some stillness before becoming parents. We left feeling rested, happy, and full of gratitude. We couldn’t recommend Como Castelo Del Nero more—it’s not just a beautiful hotel, it’s an experience.

Do Not Be Fooled by the Views - This Hotel Was a Huge Disappointment Jun 2025 My family and I stayed here for two nights and I must say, this is one of the most overrated hotel stays of our life. Sure, the view's nice. And that is where the pros end. Staff check-in took over an hour with attitudes from staff even though we were polite. We had two rooms-one Como Suite and one Estate Room-and both were outdated and underwhelming. Bare walls, horrible. The Estate Room had a terrible moldy smell-so much so that we all left with coughs and sinusitis. When we complained, the staff just said "okay" and that was the end of it. We also requested twin real beds in the Estate Suite-we received a queen and an awful, old, rollaway bed that was so uncomfortable my other son had to sleep on the couch-and he spent the whole trip in a bad mood due to lack of sleep. Ridiculously unacceptable for this price. Staff operates a Michelin star restaurant? A simple three course meal took three hours. There were no a la carte options. Which was an issue since one of are family members is pescatarian. The "non-fancy" restaurant was equally disappointing. The food was fine but it was a battle of hand waving to get the servers’ attention after waiting 15+ minutes. The pool was beautiful, but there was one overworked (and admittedly lovely) server forced to help 20 people, so again, service was tough. The pillows on the couch in the Estate Room smelled funny. We told staff and they did nothing. WE STAYED IN ROOM 403 AND 404. DO NOT STAY IN 403.

One of the most beautiful and delicious place in chianti - and what a view! una cartolina, it is close to firenze yet you feel on holidays immediately. It’s a place where dreams come true. Thanks for the warm welcome, it was a joy! We can’t wait to be back in this serene paradise

Nulla è lasciato al caso, nulla è trascurato. Location bellissima, una ristrutturazione straordinaria di grande gusto e perfettamente integrata nel contesto. Una menzione particolare alla SPA anch’essa particolarmente bella. Servizio eccellente, ma come non potrebbe esserlo in un hotel della catena Como?

When I first booked this hotel (to attend my friend's wedding), I thought this was overpriced. But, it was very much worth it! Undeniably - this is the BEST hotel breakfast I've ever had. This place makes a Ritz Carlton breakfast taste like school cafeteria food. The tiramisu I ordered via room service was better than tiramisu I had in US Italian restaurants with tasting menus. Overall food here, is on a new level! The room was cozy and had phenomenal views. Turndown service came with gummy candies that were on a new level. Lastly, The team strikes the last balance of professionalism and warmth. Receptionists and restaurant staff always were attentive and came with a smile. Would probably nudge Michelin to give this place 2 keys, instead of 1 key.