صور Novotel Barcelona City

رد من مكان الإقامة: Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced with the door lock during your stay. We understand how frustrating this must have been, and we deeply regret the delay in resolving the issue.Your feedback is incredibly valuable to us, and we will take the necessary steps to improve our procedures to ensure that situations like this don’t happen again. We know how important comfort and peace of mind are for our guests, and we will work hard to make sure your next stay is much smoother and more enjoyable.We appreciate your understanding and hope to welcome you back in the future for a much more pleasant experience.Novotel Barcelona City

رد من مكان الإقامة: Thank you very much for your excellent rating and thoughtful review!We’re glad to hear that you found our hotel clean and well-maintained, with complete facilities including the rooftop pool.It’s great to know you appreciated the convenient location near the metro, the friendly service, and the rich breakfast selection.And yes , the rooms with views of the Sagrada Família are truly special!We hope to welcome you back again soon for another enjoyable stay in Barcelona.Novotel Barcelona City

رد من مكان الإقامة: Thank you for your great review! We're glad you enjoyed our convenient location, easy access to transportation, and friendly service. It's wonderful to hear that you were pleasantly surprised with a suite upgrade especially during the busy May holiday period. We’re happy we exceeded your expectations and that you found our hotel a better choice than a homestay. We look forward to welcoming you back again soon!Novotel Barcelona City

رد من مكان الإقامة: Thank you for your feedback! We're glad to hear that you liked the room, enjoyed the breakfast options, and found our location convenient. We hope to welcome you again in the future!Novotel Barcelona City

رد من مكان الإقامة: Thank you very much for your feedback! We're glad to hear that you appreciated the convenience of the nearby shopping mall and the metro station. We also value your comments regarding the service and breakfast. We are continuously working to improve the experience for our guests and will focus on the areas you mentioned to provide a more warm and professional service. We hope to have the opportunity to welcome you back and make your stay even more enjoyable!Novotel Barcelona City

رد من مكان الإقامة: Thank you so much for your excellent review! We’re delighted to hear that you enjoyed the breakfast and our location with the amazing view of Barcelona’s iconic building. It’s great to know that your stay was so enjoyable, and we truly appreciate your strong recommendation. We hope to welcome you back for another fantastic experience soon!Novotel Barcelona City

رد من مكان الإقامة: Thank you for sharing your feedback.We appreciate your comments, and we’re sorry to hear that there were inconsistencies with the cleanliness of your room and the service you received. Providing a consistent and high-quality experience is very important to us, and we will address your concerns with our housekeeping team to ensure improvements moving forward. We also apologize for the delay in providing water and will make sure that this is managed better in the future. We hope to have the opportunity to welcome you again and provide you with a more seamless experience. Thank you again for your valuable feedback.Novotel Barcelona City

رد من مكان الإقامة: Thank you so much for your wonderful review!We are thrilled to hear that you and your little one enjoyed your stay with us and found our rooms and location so convenient. The rooftop bar with its beautiful views truly is a relaxing spot, and we're glad you had a chance to enjoy it. It's also great to know you loved our breakfast and found it comparable to Marriott’s offerings. We hope to welcome you back for a longer stay next time so you can enjoy even more of Barcelona. Thank you for your feedback, and we look forward to hosting you again soon!Novotel Barcelona City

رد من مكان الإقامة: 非常感謝您的評價和反饋！我們很高興您覺得房間非常乾淨，並且酒店靠近地鐵站方便您的出行。我們也理解您提到的設施稍顯簡單的情況，我們會考慮您的意見，進一步改善客人的入住體驗。希望能在不久的將來再次歡迎您的光臨。再次感謝您的光臨和寶貴的意見！Novotel Barcelona City