5 تير هوتل آند سبا - إم جاليري كوليكشن

We wanted to stay longer at this beautifully appointed hotel and spa in a hilly, picturesque, cobblestone town at the northern end of the Route des Vins and just 30 minutes from Strasbourg. Friendly, gracious service/staff, lovely, well-designed room with comfortable bed and spacious bathroom and two sinks (my husband loves this), comfortable, airy lounge areas, everything clean and well-tended. Valet parking. Go and feel pampered.

All in all, not really good enough and Accor need to get a bit of a grip. Although the staff tried hard, there simply weren't enough of them. That meant there was no sense of life in any of the downstairs areas and a 4 course dinner took nearly 2 1/2 hours. This is a supposedly top hotel but offers only two menu choices (and then combines them in a set menu which is the only logical option price wise) which is woeful - whilst the food itself was decent, the length of time it took and lack of choice means you could not eat there twice. The room we had was small for two people and although converting an old building imposes constraints on design, it was badly laid out making the occasional concussion near inevitable and eliminating all privacy in the bathroom. Parking off site at E25 per night is scandalous. There is free parking 10 metres away which whilst not covered / locked, seemed perfectly safe.

The hotel exterior is a typical Alsace ginger bread construction. The interior beautifully combines this old-world charm with a fresh modern interior. The spa & pool in the cellar are first class. The masseur Elodie was amazing. The hotel restaurant was closed on our first night, we found a nice pizza restaurant but most of the town of Barr was closed. We ate in the hotel restaurant the following night. We experienced very poor service. 40 minutes before we had wine to our table. Two hours between ordering our food and getting our main course. There were other issues in terms of lack of professionalism amongst staff. Two of the three dishes I was served were unacceptable. I made the reception staff aware I was unwilling to pay for these dishes, and they removed them from the bill. The breakfast was wonderful. The staff, during breakfast, the cleaner and reception staff were all friendly and professional.

Very nice modern premices in a 16th century house. Nice people. Beautiful surrounding.

A warm recommendation. Perfect hotel

We arrived at the property late and the room we booked and paid for was not available - we booked a Jr Suite with King bed and two single beds, and they only had small Jr Suite with one bed. So they made us get another room for 300 Eur - we feel like we were taken advantage of because we arrived late and did not have any other options given the late hour.