مراجعاتMercure Pangkalan Bun

رد من مكان الإقامة: Dear Ms. Sarah Mic,Warm greetings from Mercure Pangkalan Bun,Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconvenience you faced due to your flight cancellations, and we understand how disappointing this situation must have been.Please allow us to clarify that the reservation made was under a non-refundable voucher, with terms and conditions clearly stated at the time of booking. As per our policy, this type of reservation is binding upon confirmation and does not allow for refund or modification, regardless of the circumstances—including flight cancellations.While we understand this may not be the outcome you had hoped for, the non-refundable nature of the rate was part of the agreement at the time of purchase and is honored by both our property and our booking partner, Trip.com.For future travel, we recommend choosing a flexible rate option should there be a possibility of changes in your schedule.We do hope to have the opportunity to welcome you in the future under better circumstances and provide a more enjoyable stay.Warm regards,Rizky JulianDuty ManagerMercure Pangkalan Bun

رد من مكان الإقامة: Yth. Tamu Kami,Salam hangat dari Mercure Pangkalan Bun,Terima kasih telah berbagi ulasan dan memberikan penilaian yang sangat positif mengenai pengalaman menginap Bapak/Ibu di kamar Premium Superior Room with 2 Single Beds.Kami sangat senang mengetahui bahwa masa inap Bapak/Ibu bersama keluarga terasa menyenangkan, dan bahwa fasilitas kami dapat memenuhi kebutuhan keluarga, termasuk kenyamanan bagi anak-anak. Ulasan ini menjadi motivasi besar bagi kami untuk terus memberikan pengalaman yang ramah keluarga dan layanan yang prima.Kami menantikan kunjungan Bapak/Ibu berikutnya di Mercure Pangkalan Bun, dan semoga setiap momen yang tercipta akan selalu berkesan.Hormat kami,Rizky JulianDuty ManagerMercure Pangkalan Bun

رد من مكان الإقامة: Yth. Ibu Mellysa,Salam hangat dari Mercure Pangkalan Bun!Terima kasih banyak atas ulasan luar biasa dan penilaian sempurna yang Ibu berikan. Kami sangat senang mengetahui bahwa Ibu menikmati masa menginap dan merasa puas dengan fasilitas, kebersihan, lingkungan sekitar, serta pelayanan dari tim kami.Ulasan Ibu yang menyebut kami sebagai "Best hotel in Pangkalan Bun" merupakan sebuah kehormatan dan motivasi besar bagi seluruh tim Mercure Pangkalan Bun untuk terus menjaga standar layanan terbaik.Kami sangat berharap dapat kembali menyambut Ibu dalam waktu dekat dengan pengalaman menginap yang sama – atau bahkan lebih – berkesan.Salam hormat,Rizky JulianDuty ManagerMercure Pangkalan Bun

رد من مكان الإقامة: Dear Mrs. SheyllaWarmers Greeting from Mercure Hotel Pangkalan BunWe very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Prasetyo BudiFront Office Manager

رد من مكان الإقامة: Dear Mr. YogiersWarmers Greeting from Mercure Hotel Pangkalan BunWe very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Prasetyo BudiFront Office Manager

رد من مكان الإقامة: Dear Valued Guest,Warmers Greeting from Mercure Hotel Pangkalan BunWe very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Prasetyo BudiFront Office Manager

رد من مكان الإقامة: Dear our Valued Guest Warmers Greeting from Mercure Hotel Pangkalan BunWe very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Prasetyo BudiFront Office Manager

رد من مكان الإقامة: Dear valued guest,Warmers Greeting from Mercure Hotel Pangkalan BunWe very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Prasetyo BudiFront Office Manager

رد من مكان الإقامة: Dear valued guest,Warmers Greeting from Mercure Hotel Pangkalan BunWe very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Prasetyo BudiFront Office Manager

رد من مكان الإقامة: Dear Mr.Robert Kelsall Warmers Greeting from Mercure Hotel Pangkalan Bun Thank you for taking the time to tell us about your experience at the Mercure Hotel Pangkalan Bun I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We will investigate in our team especially our team FB service regarding your dinner to slow and inconsistent hot water in the room, At Mercure Hotel Pangkalan Bun, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prasetyo Budi Front Office Manager

رد من مكان الإقامة: Dear Valued Guest, Warmers Greeting from Mercure Hotel Pangkalan BunWe very much appreciate your rating regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize regarding some area in the room does not meet your expectation, it will be our attention and does not happen again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Prasetyo BudiFront Office Manager

رد من مكان الإقامة: Dear Mr/Mrs. NotalonenowWarmers Greeting from Mercure Hotel Pangkalan BunWe very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Prasetyo BudiFront Office Manager

رد من مكان الإقامة: Tamu kami yang terhormat,Salam Hangat dari Mercure Hotel Pangkalan Bun . Kami sangat berterima kasih atas penilaian dan komentar positiv yang telah anda berikan, mengenai kunjungan anda di Mercure Hotel Pangkalan Bun. Sangat menyenangkan bagi kami untuk menerima komentar yang sangat positive dari anda. Kami akan memberitahukan komentar anda kepada tim kami. Kami yakin bahwa komentar positiv ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena anda telah memberitahukan pengalaman anda, dan kami berharap kunjungan anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Prasetyo Budi Front Office Manager

رد من مكان الإقامة: Tamu kami yang terhormat,,Salam Hangat dari Mercure Hotel Pangkalan Bun .Kami sangat berterima kasih atas penilaian dan komentar positiv yang telah anda berikan, mengenai kunjungan anda di Mercure Hotel Pangkalan Bun. Sangat menyenangkan bagi kami untuk menerima komentar yang sangat positive dari anda.Kami akan memberitahukan komentar anda kepada tim kami. Kami yakin bahwa komentar positiv ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena anda telah memberitahukan pengalaman anda, dan kami berharap kunjungan anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Prasetyo BudiFront Office Manager