Basalt Mountain Inn

DO NOT STAY HERE!!! From my understanding this place may have changed ownership and I am warning anyone about this place before booking. I arrived to the property to find no one but a note to call. A young gentleman in flip flops seemed bothered that I wanted to check In my room. We entered the room and immediately felt this was a 1 Star Hotel at best. Worn carpets Strange stains on the green couch. I pulled the bed sheets to inspect and saw stains on not only the pillows but the sheets as well. The bathroom has discoloration in the shower and it honestly felt like a dirty cheap motel. I questioned the front desk person who seemed bothered that I told him the room was dirty. There were extra bedding in a broken closet that looked as if they were used by someone else. I decided to leave the property and not stay at this dirty dump. The front desk attendant refused to refund me and got into a shouting match . I will be taking legal action to get a refund.

We stayed at your place last year and had a wonderful experience. Your place is in a great location in our favorite little town of Basalt. It appeared then that the old motel at this location had been purchased and restored very nicely into a small boutique hotel with really nice bath fixtures, etc. However, this year was a far different experience. We were in Room 3 for 4 nights starting on a Monday and checking out on Friday. We found the furniture (tables) to be very worn, thread bare bathmats, extremely dirty corners in the shower, very dirty corners between the toilet and shower and peeling paint above the sink. No housekeeping was done on Thursday as your sign under the TV stated. We assumed housekeeping would be there to empty trash and resupply the coffee maker and the shampoo dispenser but nothing was touched on Thursday. Shampoo dispenser should have been refilled before we arrived as it was low to start with. If anything was needed after hours a phone number was in the lobby. Doesn’t do much good if you can’t access the lobby to get the phone number. Breakfast while minimally adequate usually was not ready at 7:00. It appeared that the person responsible for getting the breakfast ready was just getting started at setting things up at 7:00 am. We want this to be a constructive review and not just a disgruntled customer as we have stayed with you before and had a great experience. We won’t be back until I hear from someone else who has stayed here that things have changed. It was not worth the $220/night+taxes that we paid for our 4 night stay. Sorry for this review but we think you can do much better.

Property is convenient to lots of great restaurants but is akin to Motel 6 in many respects. We arrived at 2pm and were told that if we "needed early check-in" the fee was $50 per hour!!!! We had to waste an hour waiting to check in. Room was very utilitarian except for very strange auto flushing toilet with heated seat and lighted bowl which flushed repeatedly for no apparent reason. Still, price was reasonable for the area.

The bed was the most uncomfortable bed I've ever slept on. The staff spoke broken English which ruined the beautiful Americana aesthetic of the Rocky Mountains, very disappointing!

Great location. Owner/manager (female) was not welcoming at check-in. No one at front desk in the morning. They were very hands off.

The accommodations were well thought out right down to charging station at bedside. Heated toilet seat was a nice surprise. Only thing missing... full length mirror!