بريميير إن باسيلدون - إيست ماين

I’ve been staying at this hotel for business since May 25, and it has been an excellent experience. The hotel is ideal for business travelers — the rooms are spotless, comfortable, and well-maintained. The staff are consistently friendly and professional, always making sure guests feel welcome. A special mention goes to Leigh at reception, she is exceptionally friendly, helpful, and always greets guests with a warm smile. Her welcoming attitude and cheerful personality make me feel right at home, even when I’m away for work. She’s always happy to answer any questions and ensures every stay is smooth and pleasant. Overall, this hotel offers a perfect blend of comfort, cleanliness, and outstanding service — highly recommended for anyone traveling on business.

There are two more Premier Inns in the area that I haven’t used but I’m very pleased that I chose this particular Inn. Quite easy to find and situated in what seems a quiet area and close to where I needed to be. Room smaller than some but very clean and brightly lit. Up to date walk in shower. Best aspect was the extremely pleasant receptionist, Leigh, who really couldn’t have been more welcoming and was very helpful when I needed to arrange transport. Doubt I’ll ever visit Basildon again but the hotel will at least be a pleasant memory.

Jackie went above and beyond can’t thank her enough very friendly made me feel at ease nothing was too much for her, room was clean comfortable bed.

Jackie was a star. I was met by this lovely lady on check in who was a complete breath of fresh air. She explained everything that I needed to know including booking my table for breakfast. The rooms were clean and had everything I needed. The bed was super comfy. I do feel parking should be free to guests. I would definitely return again and would recommend this hotel for business or for pleasure.

We booked 2 rooms at the East Mayne hotel. One room was for a friend with limited mobility and very poor vision. I realise that the reasons for the closure of the Beefeater were somewhat out of their control, but the late notification was not good. Having contacted the Customer Care centre to see if they could relocate us to another inn in the area, my experience with this department left me with a bad taste in my mouth. They may be good at taking bookings and payments, but when they had to try and resolve customer issues they fell dramatically short. When I rang and eventually got to speak to someone, with a view to being relocated, the agent couldn't help, and said they'd get their manager to contact me in 30 minutes. Needless to say I didn't receive a call so I called again, and spoke to a different agent who also promised to get their manager to call me. Surprise surprise they didn't call either. So reluctantly I had to accept that for our stay, we would have to get in the car in the evening and morning and travel about 4 miles to another Premier Inn which had a Beefeater which was open. I don't know the area yet was left to sort this myself. Not ideal at all for our disabled friend. Shocking customer service. On a positive note, the staff at the East Mayne hotel were very helpful, and although the rooms in my opinion are a little tired they were clean and the bed was very comfortable. The Beefeater staff were also very good and looked after us during evening meal and breakfast, so a big thank you to the hotel and Beefeater staff.

We had a horrible experience in the hotel. Mainly in the restaurant. There are mice running freely IN THE RESTAURANT. When I complained the really lovely bar manager was apologetic and a refund was offered. We obviously declined the breakfast in what only can be described as dingy and dirty restaurant. I felt so sorry for the waitress. It thoroughly ruined a weekend that we had been so looking forward to as we were going to the party in the park. There was a note on the door explaining the restaurant would be shut next week but of course they were going to sort out the rodent problem. There was a mousetrap next to one of the tables. Why on earth did the restaurant remain open when the management knew there was a mouse issue? It completely ruined it for us. The room was basic and not too bad. I couldn’t wait to get out of there.