Premier Inn Basingstoke West

We had a very pleasant stay.. The Hotel manager Kay is a credit to you. She made us feel welcome and helped us with some information. The whole team were friendly and nothing was to much trouble. The hotel was clean and we could see work is in progress to freshen up the hallways.

The room quality was great as expected. The staff were a massive help and so polite. Rooms cleaned and spotless and we all slept amazingly well and would highly recommend this hotel. Came to visit family. I use the chain a lot and I’ve never been disappointed

And what you get is friendly staff, clean, tidy, fresh rooms & bathrooms, stacks of towels, free parking, a better than usual Beefeater pub next door with a bowling alley & ice rink 2 mins walk away. A Lidl across the road for onward journey provisions... what's not to like! Well done all.

Clean linen, bed comfy, staff friendly. Only down side is first thing in the morning very loud hearing every guest leaving, doors being closed and them having showers. No chance of a lie in unfortunately Room clean, shower pleasant, easy booking

Room was tired and needing upgrading. Carpet had ingrained dirt embedded in it. Bathroom was dated with staining at back of toilet and shower curtain over bath. Rainfall shower head had water running down the hose rather than through the shower head itself. Bed was comfortable with very good pillows (extra pillows in bag on top of wardrobe). No plug sockets near bed but usb port available instead so only 1 device can be charged close to the bed. Friendly staff at reception and in Beefeater although limited menu available (OK if you like chips every night) would've liked some mash potatoes and curry and rice on the menu??? Some of the chips were hard and inedible and be mindful of some king prawns not being cooked enough!!! Very rushed through evening meal from starter to main and once dessert was finished (literally) the bill was placed immediately on the table.

We stayed as using the entertainment park next door. Free parking is plentiful which is great. I'd booked and paid online but still check-in took aaaaggggeeeessss. People in front of us has lots and lots of questions. We must have waited at least 15min and the queue was growing. Self check-in must be possible, surely??? Rooms fine but one of rooms had a problem with toilet taking a very long time to refill. Very good night's sleep and attached Beefeater was good too. Would have been 5 stars if checking in had not been so slow.