Grand Mercure Batam Centre (Opening May 2025)

New hotel with big rooms. The security is top, as well as the friendliness. Hope the housekeeping team improves as we waited quite long for our requests to be sent + some items were sent wrongly.

Good and clean👍🏻

Booked a 3D2N stay, Friday through Sunday, Superior Room City View, with breakfast for 2. Room and bathroom size is generous. Clean and new. Windows and door sound barriers not so good. Traffic noises quite disruptive middle of nights. Human noises along corridor, especially near lifts quite disturbing. Breakfast range was generous though almost similar for two days. Layouts have rooms for improvement, some parts not very users friendly. Drivers required to make a round to get to the main entrance.

Good location and new facilities.

New hotel but many rooms for improvement. Pillow case is stained upon check-in. Door lock malfunction on second day and they took quite a long time to fix it, with my room left opened. There’s loud drilling on the second floor due to renovation still ongoing. My baby sneezed many times at the lobby. There’s no hair conditioner. Phone also cannot work to call other rooms, reception and housekeeping. Bathrobe is smelly. Room facing a construction site. Unfortunately both side of the hotel rooms facing construction. Site. Location is quiet though which is good for sleep. Room level is by card access only so better to get same level if you book a few rooms. Car park security guards to ensure safety. Breakfast is good with a wide selection of food. Porridge is good and noodle soup. Staffs are friendly and helpful.

Service and location was perfect. Hotel breakfast was good too.