The Windsor Town House

The staff were pleasant but sadly that was where it ended . On arrival i was told there would be an additional fee of 10% to my original payment. This was explained as a service charge but was made clear that it was optional. This left me feeling very uneasy as this would have been a further £12.00 on top of a payment of £120.00 for a nights stay with breakfast. i find this very arrogant of the management team and as they no doubt get a lot of foreign visitors this could be confusing and problematic. Moving on to the breakfast i was given two menus one for a free breakfast which i paid for and the other a second menu consisting of a payment for a full English.. My free breakfast was poor and left me feeling as i had stayed at an ibis.. With no due care and thought.. This left me feeling frustrated as i am sure i booked the room and a full English or so i hoped. As for the room it was up a million stairs and once i navigated mount everest i was confronted with a small room and although clean and tidy it was no way reflective of £120.00.. Sadly for me i wont be rushing back here

As we were booking the hotel, it said that we included a breakfast. We thought it'd be a full on breakfast, but what we got.. a few juices, a fruit salad and that's it. If you want normal food you've got to pay. Over all the hotel is OK, but the breakfast part is what really bothered me. Could have at least wrote that it's this way.

Average

Nice location Nice building Room was acceptable. The mattress was awful. We had 2 put together. One was a very old old mattress so it made a lot of noise. The shower took a little while with the hot water to come and the showers seen better days there’s random broken equipment in the top corner of the bathroom, which don’t understand and very very very dusty frames. It’s a nice place but not worth what we paid

I recently stayed at the Windsor Hotel Bath for my granddaughters Hen weekend. The hotel was very clean and comfortable. The breakfast was made to order and delicious. The hot water in the shower took a long time to get hot, however if you read the pack in your room, it says that due to it being an old building it can take a while. What isn't in the pack is that if you inadvertently leave something behind not only will they charge you the postage(fine) but they add almost an hourly rate for someone to take said item to the post office. The cost of my item was £4.99 to post but they charged me £15. I spoke with the hotel and was told that's their policy!! A kindness would've been to use a gesture of goodwill as we spent a lot of money there...but unfortunately...its not about the guests, it's all about the money....very disappointing attitude that leaves a bitter taste. We won't be returning unfortunately.

We had a lovely one night/ 2 days in Bath, the hotel/guest house was in a wonderful location and a very pretty, quaint, periodic building. It just simply in our opinion wasn't "5 star rated" as advertised and the price we paid was far too much for what it actually was, so we felt a little let down after being excited by what we had read and seen when booking this to find our expectations were very obviously not met. There were a few minor issues at the beginning upon arrival. There was no free bottled water so I enquired about this to be told that I could buy bottled water or use the glass bottle in the room which had I'm told been filled prior we arrive and had no top/lid over the bottle, also the bottle was dusty around the neck and lid area so this wasn't very appealing and we chose not to even touch the water/bottle. Secondly I noticed a small pile of red crumbs on a mini round table so I wiped the table clean with facial wet wipes (always handy). I then started to notice round coffee/tea mug stains practically on every single flat surface so started to clean them too. I then saw dust, in some areas quite thick such as behind the bedside table where I had to bend down and reach far to use a plug socket to charge my phone. I also picked up the nicely folded towels that were on the bed when we arrived. These towels were damp to touch. At one point I wondered if they were used towels, hence wet and just been folded up but then I thought that they clearly had just been pulled out of the tumble dryer too early. I didn't want to look like I was picking and looking for faults so this time my wife went to speak to the polite young gentleman about the towels. The towels were exchanged for new dry ones without issue. The bathroom sink cold tap had a missing top/lid and the hot tap was non stop dripping and it was impossible to turn it off but thankfully you could not hear the non stop dripping from the bed. You could hear every word of conversation from whoever it was in the next room. The free breakfast included was dismally poor. I don't eat eggs so I asked to not have this with my all day breakfast, so I received x1 small sausage, x1 small bacon rasher, x1 small half grilled tomato with a thread of parsley thrown on top presented nicely on a large plate however this only made it look like a toddler's meal size. Thankfully, I had kept my toast to put the baked beans on but there was no baked beans with the breakfast, unlike the baked beans seen in the photo adverts when viewing to book, so this was very disappointing as I now had a dry all day breakfast and a very small one at that. The coffee was nice though. The room was nice looking but small, no storage and as already stated very unclean and with the lack of free water bottle too, this clearly didn't scream out "5 star". I have never had to start cleaning a room when on holiday or on a mini break in my life until this stay. I have stayed in cleaner service station hotels that had better