Shangri-La Golden Sands, Penang

超級性價比，推薦

Great breakfast

Nice view nice place

The hotel was overly crowded, and service standards noticeably dropped, especially during the 3 PM check-in rush. While they offer a Family Lounge—which is a thoughtful touch—the service there was actually slower than the main queue outside. The bellboy/luggage area was also extremely slow during peak hours (check-in/check-out). The facilities and pool are great for kids, but overall the service was disappointing. During breakfast, when we asked for a baby chair, we were told to walk to a corner and get it ourselves—not what you'd expect from a 5-star resort. Our room also had a leaking toilet. We reported it, and I believe someone came while we were out, as the floor mat had black shoe stains. However, the issue was not fixed, and no one updated us or offered to change our room. For the price and brand, the lack of service and communication was truly underwhelming.

هذه هي المرة الثانية التي أقيم فيها هنا. فندق قديم نوعًا ما. حوض الاستحمام كان متسخًا. ولكنه قريب من الشاطئ، مكان رائع للإقامة مع الأطفال.

إنه مكان لطيف للاسترخاء