هوتل ريو بالاس بونتا كانا - شامامل جميع الخدمات

Las personas son muy amables, me hicieron sentir en casa, todo es excelente, quisiera volver con toda mi familia

Muy buena experiencia, son muy atentos en los bares y en los restaurantes; ademas el servicio al cuarto es excelente

I’ve just gotten back from this hotel, this is my 2nd time in PUNTA Cana but 1st time at a Rui hotel. The staff from our first day looked miserable and unbothered to work. They wouldn’t serve us, but just try hide away and talk to one another. The workers wouldn’t be friendly unless you gave them tips. Once we tipped them, they then became friendly and would serve us, otherwise they wouldn’t. When we arrived, they hadn’t set up a bed for me, so I had to wait for one to be bought up. The cleaners never made my bed in our room, and even took my sheet away, so I had to sleep with the blanket from the wardrobe. Half the drawers in our room also didnt open. Our shower didn’t work, only the handheld tap, so someone from maintenance came up. None of the workers speak any English, but I luckily I speak some Spanish. The maintenance man wouldn’t fix our shower, saying there was no problem, despite it making noises. The entertainment was very disappointing, the screen never worked so there was barely minimum entertainment in the evening. The fitness instructors appeared bored all the time and were unqualified. Most of their displayed classes wouldn’t even run, or they would be cancelled before and DURING for having few people. My friend even LEAD one of the stretching classes because the instructor didn’t know what to do. They also kept saying how little Rui pays them for all their hours as they wanted tips for a service they wouldn’t provide. One day, I had a local man on the beach harass me in Spanish. I was steps away from the pool and he was making sexual comments about me and trying to sell me *****. I was uncomfortable and he wouldn’t go away. A woman from entertainment came over as I waved- she didnt speak any English and I didnt know how to report the crime in Spanish, so we were having to google translate our convos, meanwhile the man had run off. The woman didn’t care about the man’s crime and said he was just interested. Despite the beach being public, I went to reception to tell them how a worker had ignored a crime I went to report to her, especially as she was female, I thought she’d be more understanding. Reception told me they’d note it down and follow up, but they never did… leaving me traumatised. On our first week, a male guest had grabbed the wrists of a young boy and had slapped him in the pool. There’s no security ever around or lifegaurd’s on duty. The mother of the son rightfully spoke to the man for attacking her son, however this man starting screaming and swearing around the pool filled with children… and staff did nothing, despite witnesses. Two nights the fire alarms were also tested at 10:30, then went off every hour from 11pm the other night. I called reception, they didn’t apologise just said the first one was a mistake. People were then running and screaming up and down the corridors. Their fire alarms clearly were unreliable, and people stopped reacting to them, making this seriously unsafe in the event of a real fire.

Sí, estuvo muy bien, me gustaría volver a visitar en unas nuevas vacaciones con la familia, esposa, hermanos, padres y suegra.

Traveled as a couple, Sep 4 -14. We found it to be very different from 2 years ago. Initially we booked Riu Bambu and transfered to Palace the 5th day...what a mistake! The room is really run down, smelly, just bad...overall a bad decision and a waste of extra money paid. The checkin was fine but the customer service is very slow to downright zero to address our needs (toilet not flushing, broken coffee maker, doors not closing, etc). Food is still OK, beach is a mess considering it is sargassum season, pools are not maintained, shall I continue? This hotel is really a pale shadow of what it used to be. My recommendation is to think twice before booking, as it is not worth the cost (quite high) compared to other hotels in this class.

I would like to thanks all staff at RIU palace special Yazmin from housekeeping and yeison from bar all them were amazing I can’t recall more names but they were amazing as well Note the only think I don’t like was the way they get mistreat by tourist I was witness of 2 time how they mistreat staff from RIU when they were provide care and amazing service to us tourist I was witness how hard they work and how rude they were treat to RIU management please address how they miss treat your co workers with no reason because we are tourist doesn’t mean they need to diminish them after all again if I ever visit RD i will choose RIU with out thinking 2