هوتل ريو بالاس بافارو - شامامل جميع الخدمات

La limpieza en general es excelente y el mantenimiento del hotel y las habitaciones, la atención del personal es pésima, yo al llegar no tuve quien me ayude con las maletas , nadie se mueve, al hacer el check in la habitación olía a pintura, nadie me explicó que necesitaba una tarjetas para toallas , tampoco me las dieron , el hotel es grande perdí una tarde completa cambiándome de habitaciones , yendo a reclamar las tarjetas es realmente molestoso y el personal no se mosquea

We stayed at RIU Palace Bavaro for our anniversary and were very impressed! The room was spotless, staff were always friendly, and the Elite Bar and food were excellent. Loved the coffee shop in the lobby and the nightly bar cart with specialty drinks—such a nice touch. I usually stay at Ritz-Carlton or St. Regis properties, but this resort truly surprised me in the best way. Highly recommend!

This is my first time to the resort but my 5th time to the island and my first time in a damp and mouldy room. On arrival our room had a damp smell but we opened the patio doors for it to air as we assumed it may not have been used for a few days. However we also noticed the bedding was slightly damp to touch and the coffee table was warped with water damage. Over the coming days the room continued to feel damp and we began to notice small marks on the wallpaper. By day 4 this was much more noticeable and on day 5 the green mould took hold and many large patches appeared. I complained to reception and asked to move rooms only to be told the mould was in fact my fault as I hadn’t kept the air con on constantly! I found this response unbelievable and said that if the air con must be kept on constantly then why are there not notices in each room stating this and why on the hotel app does it suggest using doors/windows or the ceiling fan to conserve energy rather than the air con. I was eventually given the option to move rooms which we did but on returning the keys of the original room back to reception I was told I had to sign a disclaimer for the room upgrade. I argued this was not a room upgrade but merely a move to a habitable room but was told if I wanted to stay in the room, I must sign the form. I had no choice but to sign. This experience could have been handled so differently with courtesy, respect and honesty but instead soured our whole view of the hotel. This is not the standard of room or customer service I would expect from a hostel let alone a 5* resort. So my advice is on arrival if you have any doubts about your room do not unpack and demand a change.

Visited in Early November, the hotel was well looked after and had everything we needed for a 2 week holiday. We did not like the deserts in the restaurants but this this personal preference, we also disliked the evening entertainment as this was quite old school and not for younger audiences. However the Riu parties were great and we had a great time, we would highly recommend staying there.

We have been to many hotels in Punta Cana this hotel was the best by far. I would definitely go back.

RIU Palace Bávaro.. absolutely beautiful! Service was top notch! 99% of staff were friendly and helpful and greeted you with a smile. My room was veryy nice. My housekeeper Angelica went above and beyond, making her service special. Restaurant service was excellent. The only complaint I would say is the food was ok, but not spectacular. Taino was very good. Krystal had a smoked salmon appetizer that was delicious. I would say that at each restaurant, some food was very good while other dishes were lacking. But overall, the resort, service, beach and rooms were top notch!