Courtyard Beaumont

I can't checked in because the electricity at the hotel was off. The hotel promised to do the refund so I left. But now they rejected the my request for refund. This is the WORST hotel ever.

DO NOT STAY HERE! This is the worst hotel experience I have ever had. I travel for work and had around 150 nights in hotels in 2024 and this was by far the worst experience that I have ever had. To start, the elevator is broken and takes multiple attempts for the door to close and the alarm sounds before it will fully shut and move. The lobby and hallways are gross which led me to think I should check the bed and bathroom before unpacking and luckily I did. The first bed had stains all over the linens. The second bed had dead bugs underneath the blanket and on top of the fitted sheet. If I would have arrived earlier I would have switched hotels immediately however, I traveled all day and didn’t arrive until 1am so I had to tough it out for the night. The employee was nice enough to let me check several other rooms, one of which had the drain plug out and someone else’s hair in the shower, others had mold in the bathrooms, and they all had stained linens. Needless to say I checked out before heading to work in the morning and switched to a different hotel. They still charged me for three nights and did not answer any of the times I tried to contact them. I called the Marriott Titanium customer service who has informed me that they are still waiting on a response from the hotel general manager a week later. Listen to the reviews. Not only is the hotel disgusting but they will also inappropriately charge you and steal your money. This is an embarrassment to Marriott. I have reached out to Marriott Customer service who also cannot get ahold of the property manager. They sent them my case 3 times to be resolved and the property manager continues to close it without resolution. This has been confirmed by a customer service supervisor. Not only is this property an embarrassment to Marriott, but so is the fact they cannot get a response from their own property manager or resolve an issue for a loyal customer who averages over 100 stays a night at their other properties. One week later and they still cannot get ahold of their own employee and give me the full refund they have requested. Two weeks later and Marriott still cannot get ahold of their own property manager. I finally got through to an employee who told me the manager would arrive in 15 minutes. Called back 20 minutes later and they rejected my call. Called back several more times and they let it go to voicemail.

We were inconvenient from the moment we arrived. These were our issues: -Our reservation was given away - it took us about 45 mins to actually get a key - we were given the key to someone else room - Front desk went to check another room and walked in on someone else room again—stated it was due to housekeeping not doing there job -Black mold behind the wallpaper in room—yes we had to breathe it all in—didn’t notice until the next morning when we had better lighting -Mold spots in the bathroom ceiling and around the walls at the top - Hot Water had a yellow color-looked contaminated -Hot water stopped working the next day -Toilet backed up -Maintenance came about an hope before check out and gave us a key to another room that was suppose to have hot water. When we checked the water there was no hot water in the new room - Fitness center equipment did not work - Pool was closed - The bistro only had eggs and yogurt - Elevator was scary and opened on its own before moving - General Manager or the District Manager has yet to call about my experience as requested. Front desk clerk that night and morning were nice. -