Mercure Beijing Tongzhou Global Resort Reviews

Response from Property: Thank you very much for your positive feedback and recommendation!We are delighted to hear that the hotel is conveniently located just 10 minutes away from Universal, and that we provided a shuttle service to the resort, making your stay even more comfortable. We strive to ensure that our guests have easy access to popular destinations and amenities.It's also great to know that you enjoyed the comfortable bed, large and clean room. We take pride in maintaining high standards of cleanliness and comfort for all our guests.Furthermore, we are thrilled that our staff were friendly and helpful during your stay. Our team works hard to provide exceptional service and make every guest feel welcomed and taken care of.We would love to have you stay with us again and highly appreciate your recommendation to others. Thank you once again for choosing our hotel and for sharing your wonderful experience. We look forward to serving you in the future!

Response from Property: Thank you for your detailed evaluation of our hotel. We are glad to know that you are satisfied with our location, which is 1.5 km away from Universal Studios and 1.5 km away from the nearest train station, and we also provide free shuttle service. At the same time, the clean and spacious rooms, modern bathrooms and complete facilities also left a good impression on you. In terms of meals, we provide reasonably priced Chinese main dishes and try our best to meet your needs. Regarding the strong smell of tobacco in the lobby you mentioned, we are very sorry for the inconvenience. We have always been committed to providing guests with a comfortable environment. For this omission, we will immediately take measures to strengthen ventilation and anti-smoking publicity to ensure fresh air in the lobby. Thank you for your feedback and support, and look forward to serving you again. I wish you a happy life!

Response from Property: Dear customer, we sincerely thank you for giving such a high evaluation to our hotel. Your satisfaction is the greatest affirmation and encouragement for our work 🙏. Xiao Li and Xiao Wang, as staff members of our hotel, have always adhered to the service philosophy of being enthusiastic and considerate, and are committed to providing guests with high-quality services. We are deeply gratified that they have received your recognition, which will also inspire us to continuously cultivate and enhance our employees' service standards.The design of the family room focuses on space utilization and hygiene and cleanliness, aiming to create a comfortable and cozy living environment for guests. Your recognition makes us even more convinced that our efforts are worthwhile. We feel extremely honored that this stay has left you with unforgettable memories. Luxurious amenities, exceptional service, and a prime location are the features of our hotel. We will continue to maintain and constantly optimize them to bring guests an even better accommodation experience.If you come to this city again or your friends have accommodation needs, we welcome you to choose our hotel once more. We will serve you wholeheartedly and look forward to meeting you again.

Response from Property: Thank you very much for your positive review of our hotel!We are deeply honored to learn that you are very satisfied with the cleanliness, spaciousness of our rooms, and our location. You mentioned that the rooms are very close to Universal Studios, which is indeed a great advantage of our hotel, making it convenient for guests to easily visit this famous attraction.We are also delighted to know that you are pleased with our shuttle service. We have always been committed to providing guests with convenient transportation services, ensuring that you can easily travel between the hotel and Universal Studios.In addition, you mentioned our complimentary laundry service, which is a thoughtful service we provide for our guests. We understand that guests may need to wash their clothes during their travels, so we have specially set up a laundry room for your convenience.Lastly, you highly praised our breakfast. We have always strived to offer a wide variety of breakfast options to ensure that you can enjoy delicious and tasty meals to start your day.Thank you once again for your affirmation and support! We look forward to continuing to provide you with even better services and experiences in the future. If you have any other needs or suggestions, please feel free to contact us at any time. Wishing you a happy life!

Response from Property: Dear guests, hello! Thank you very much for your kind comments. We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet you. Your thoughtfulness and care will definitely bring you warmth for a lifetime. When you come to Mercure Beijing Universal Studios, we will warmly welcome you. We will work hard to make you have a warm and comfortable stay experience. The environment is beautiful, the rooms are comfortable, and the location is superior. If you are satisfied with your stay, I believe we will meet again. We sincerely wish you all the best and a happy life!

Response from Property: Thank you for your positive review!We're glad to hear that our hotel is conveniently located near Universal Studio and that you found the hotel itself to be clean and friendly. We strive to provide a comfortable and welcoming environment for all our guests.If you're looking for a stay near the theme park, we're definitely a great option. Our proximity to Universal Studio allows guests to easily access the park and enjoy all its attractions.Thank you for recommending us, and we look forward to welcoming you back soon! If you have any further questions or need assistance, please don't hesitate to contact us.

Response from Property: Thank you for your kind words and valuable feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel to be clean, with great service. Being located close to Universal Studios is indeed a major advantage for our guests, especially those planning a visit to the park.While we understand that our hotel may seem a bit remote to some, we're glad that you found it perfect for staying over before your visit to Universal Studios. We strive to provide a convenient and comfortable base for our guests, and your satisfaction is our top priority.Thank you again for choosing our hotel, and we look forward to welcoming you back in the future. If there's anything we can do to improve your experience, please don't hesitate to let us know. Have a wonderful day!

Response from Property: You're very welcome! We deeply appreciate your praise and recognition of our hotel. We strive to provide every guest with the finest service and a comfortable accommodation environment. We are extremely honored and delighted to hear that you were so satisfied with Xiao Wang's service. His dedication, attention to detail, and round-the-clock availability have truly created a homely and convenient experience for our guests.We will definitely convey your praise to Xiao Wang and encourage him to maintain his excellent performance. At the same time, we will continue to strive to improve our overall service quality and customer satisfaction, ensuring that every guest feels like they are at home here.Thank you once again for choosing to stay with us and for your kind review. We sincerely hope to see you again soon! Wishing you a pleasant journey and a wonderful life!

Response from Property: Thank you very much for your positive feedback on our hotel's breakfast! We are delighted to provide you with simple yet comforting breakfast options, allowing you to enjoy the warmth of a home-cooked meal before starting your busy day. We are very pleased to know that you found the breakfast both simple and delicious, which is exactly what we have been striving to achieve. We will continue to select high-quality ingredients and cook with care to bring you an even better breakfast experience. We look forward to your next visit, where you can once again feel our enthusiasm and dedication. If you have any suggestions or needs, please feel free to let us know. Wish you a happy life!

Response from Property: 非常感謝您對我們酒店的肯定與讚賞！您的滿意是我們最大的動力，我們會繼續努力提升服務質量，為您提供更加舒適、愉快的住宿體驗。期待您下次光臨，再次感謝您的支持與信任！

Response from Property: 非常感謝您對我們酒店的服務、衞生和設施的肯定！您的滿意就是對我們最大的鼓勵和支持。我們會繼續努力，為每一位客人提供優質的服務、乾淨的衞生環境和完善的設施，確保您的住宿體驗舒適愉快。期待您下次光臨，再次為您提供完美的服務！祝您生活愉快！

Response from Property: Thank you for your positive feedback! We're glad to know that our hotel's location is convenient and the rooms are clean. We strive to provide a comfortable and pleasant stay for all our guests. Looking forward to serving you again in the future!

Response from Property: Hello! Thank you very much for your stay and appreciation! I'm glad to bring you a good time on your trip. Your appreciation gives the hotel a great encouragement and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We are eagerly looking forward to your visit again! Welcome back to experience it again. I wish you a happy life!

Response from Property: The long paragraph is full of praise. Seeing your good comments, we suddenly feel that choosing to stay at Tuwo is the happiest thing in life. We will continue to provide you with quality services, so that you can experience Xiaomei's dedicated and sincere service attitude every time you stay. We look forward to your next stay~