لانكاستر إيدن باي

Excellent customer service

La ubicación es excelente, Justo frente al mar, vista que disfrutamos a plenitud desde nuestro balcón. Las instalaciones de ocio: piscina y Jaccuzzi calientes, sauna, baño de vapor, gimnasio, están muy buenas y todas ellas incluidas en el precio del alojamiento. El personal del hotel es muy amable. La limpieza tanto en el cuarto como el resto del hotel que visitamos, es impecable. El diseño del interior del cuarto, así como los materiales usados para las puertas, armarios, etc. son de primera calidad! La decoración ha sido realizada con mucho gusto, tanto en el cuarto como en el lobby, bar y restaurante. Como era invierno no pudimos disfrutar del área exterior, tenemos que volver en Verano! Gracias a esa excelente ubicación frente al mar, el hotel se haya alejado de todo, por esa razón recomendaríamos más variedad en la oferta de gastronomía pues no hay nada cerca, uno depende 100% del hotel para comer. Pero la comida del restaurante libanés estuvo excelente, todo lo que pedimos nos gustó!

A bad experience

It's not even a 1 star hotel. The service is too bad. I booked for my wedd (april) in january and they did the maintenance in the entrance the same week and we asked them for a guarantee that it will be done before the wedding day they said yes without writing this in the contract and it wasn't true and all the reception area was dark and in a very bad conditions. Every meeting with the manager or supplier there I paid for my coffee, knowing that my wedding is there and I was paying a lot and going there to meet the suppliers! The event manager don't collaborate with you, late reply or share previous pictures until there's a relative connection talking to her so everything changed and we got a lot of pictures. 1 bathroom was open during the event! And the waiters didn't serve the dinner for everyone, the one who's not seated didn't get the food. My parents didn't have dinner (2 courses ) and when they asked for it they said it's done and one of my parents went to the kitchen and saw many plates not served and eaten there. Many people asked for drinks many times and they didn't get it. we asked the chef for a dessert tasting a month before the event and he didn't do any of them! I called the event manager a day before my wedding to fix issues she didn't answer and they didn't gave me another contact person, until her manager called her. We should have a junior suite with the package and it's really small and not nice a honeymooner so we asked for an upgrade for one night and we keep the suite for daily use. We paid the executive suite and the day use room as well which should be already for us. None went through the room to clean it during our photo session. They did a long conversation to make the check out at 1 instead of 12 pm and we had out wedding a night before! The second day we tried the buffet in their restaurant and we were poisoned! Talking about the photosession we told them that we want to do it there. During the wedding day they didn't accept to take a picture in the lobby just for few minutes and it tooks more than one hour to get the approval so we didn't had time to take pictures before the sunset or with the family. And we went to the rooftop it was closed for maintenance without telling us knowing that they said the outside maintenance isn't under their control, it's about the municipality and what about the inside maintenance ??!!? If I had one month extra to prepare my wedding I wouldn't choose eden bay. So I ask you for this to keep a nice memories for your special day!

Great experience staff was friendly I would come back with my family again