voco Belfast

總體來説還不錯的，房間挺大，床舒服

Amazing stay, close to city centre. Only caveat is that parking is paid at £14 for the night

Lovely hotel and friendly staff. The restaurant was good, the beds were comfy. Overall a pleasant stay.

酒店房間很大，服務也還可以。地理位置一般吧，睡的不是很好，就是感覺陰森森涼颼颼的那種感覺，晚上********

Another great stay at Voco! Warm welcome as always from Amanda and Rebecca on reception. We were lucky enough to get a room upgrade this time to which was beautiful. Breakfast was great each morning, plenty to choose from and Daria was very helpful.

We’ve just returned from a two-night stay at voco Belfast – myself, my husband, and our 5-year-old son. I had booked this hotel for my husband’s birthday because I loved the cool aesthetic and different vibe compared to the usual chain hotels. On arrival, we were really impressed. The interiors are gorgeous – quirky and stylish – and my son was delighted to receive a milk & cookie voucher along with an activity pack, which I thought was such a thoughtful touch. Our room was on the 5th floor with partial views of the city. It was spacious, nicely designed, and well equipped with comfy beds, a Nespresso machine, and amazing-smelling toiletries. We ate in the on-site restaurant, POMO, and the food was lovely both at dinner and breakfast. The breakfast buffet especially offered plenty of choice, and everything we tried was delicious. Unfortunately, this is where the positives tapered off. For me, the overall 4* quality and vibe didn’t quite carry through to the room finish and the service. A few issues stood out: * The carpet in our room was stained, and a filled hole beside the key card holder hadn’t been painted over. * The net curtain was dirty, and the bathmat provided looked extremely tired and should really have been replaced. * Our room faced directly onto a construction site, which we weren’t made aware of – and work began at 7am each morning. I raised some of this with reception, who apologised and said they would pass it on to the operations manager, but I never heard anything further. Service was also inconsistent. Some staff were warm and welcoming, but others seemed disengaged – no greeting or acknowledgement when entering the bar, which as someone who has worked in hospitality myself, feels like a real missed opportunity to make guests feel valued. Cleanliness around the property could also be improved. After breakfast one morning, I noticed takeaway coffee cups and cigarette butts left on the outdoor barrel tables by the lakeside entrance. They were still there when we returned from dinner that evening, which doesn’t give a great impression for guests arriving through that side of the hotel. Overall, while I loved the style and the initial welcome touches for our son, I left feeling a little disappointed – especially as I had chosen voco for a special occasion. The flaws in room upkeep, service consistency, and general cleanliness meant the stay fell short of the 4* experience I was expecting. Sadly, I don’t think I would return, but I hope the feedback helps the hotel to tighten up on the details that would make all the difference.