Fort George Hotel and Spa Belize

I booked and paid for an ocean view room and was given a different room on arrival. There was no explanation as to why the room was changed or anything. Once we arrived to the room, I informed them that I was supposed to be in an ocean view room and they told me there was none available because they were being remodeled! They also tried to pretend that they had given me an upgraded room in their new hotel. But the room they took me to matched the pictures on the website except no ocean view. So they were lying! They refused to give me a refund when I requested one and I received no kind of discount or apology. The manager said she would handle the problem and I never heard from her again. Do not stay here! They are scammers! The pictures and descriptions online do not match what you are actually given upon checkin