Hampton Inn & Suites by Hilton Belleville

Le déjeuner très bon et très propre ac faisait un peu trop de bruit mes a part sa très bien :)

We have been loyal customers of the Hampton Inn chain across Ontario, and we have stayed at this particular location numerous times before. Never have we encountered such insensitivity and disrespect until today. We were looking forward to celebrating our anniversary weekend with our children so having not had a reason to cancel in the past, I booked a Hilton Member non-refundable rate. What I didn’t realize was that the policy is written in stone with no room for compassion or humanity. Unfortunately, due to a family emergency, I explained we would be unable to make our trip. Now, I want to point out that when I spoke to Hilton directly and explained my circumstances, I was met with sincere sympathy and understanding and a case report was created. I then had the displeasure of speaking with the hotel’s general manager, Blair Gamble, who turned out to be the most rude, condescending and ill-mannered person I’ve ever had to deal with! Life happens, people get sick and accidents happen, but that doesn’t mean we should get penalized by being held hostage in forfeiting over $550! We have three young children and are not okay with throwing away money like that! While I understand that I booked a “non-refundable rate,” Blair Gamble made NO EFFORT and showed no grace in offering another suitable option for our current situation. I continuously explained my situation and appealed for another option in place of cancelling as I was open to working together in finding another alternative. But my appeals fell on deaf ears. Maybe I wouldn’t be as angry as I am, had I been met with the same civility as I was displaying. I have also worked in the customer service industry for 20+ years and I assure you that I would have lost my job on the spot if I ever dared to speak to a customer in the same uncivilized, insolent and callous manner in which I was met with, courtesy of Blair Gamble. Maybe it’s time that the Hilton brand carefully screens who they have representing them, so they don’t end up tarnishing their brand and reputation. Especially when recruiting for positions within a managerial capacity, Hilton needs to revamp their customer service skills, protocol and etiquette portion of the training. Emphasis should be placed on how to speak with and deal with customers on a cordial and HUMANE level. The sheer lack of expertise in a managerial and customer service role was evident in the manner in which Blair Gamble spoke to me. Blair Gamble should either seriously consider retraining in customer etiquette or consider a career outside of hospitality, as this clearly is not his strong suit. Needless to say, Hampton Inn Belleville has lost a loyal customer.

This is a typical very good Hampton Inn meeting the standards we have come to expect. The staff were very friendly and courteous, the room clean and quiet. I appreciate the selection of pillows provided as my wife and I have different preferences. The hot breakfast was ample in quantity and selection, good coffee! We will continue to choose Hampton Inns for our travel accommodation.

Great Hotel All of the staff we interacted with were very friendly and pleasant. The hotel is on a great location close to stores and restaurants. Would definitely stay there again.

Quick check in. Good condition. Breakfast was a bit underwhelming. Otherwise stay was fine.

Very clean. Breakfast was elevated. Have already recommended to others.