Home2 Suites by Hilton Bellingham Airport

My 5-night stay at Home2 Suites was part of a room block that I arranged months in advance for family/friends for my daughter's late July wedding in Bellingham. I had a seamless experience working with Melissa (Regional Sales Mgr) to set up the contract, and I appreciated her kindness and professionalism. A few guests in our group made 'last minute' early check-in requests which were accommodated without issue. My own experience with the front desk staff was great, as I coordinated with them to give out 'welcome bags' to friends and family at check-in. I appreciated having kitchen facilities in the guest room (refrigerator, microwave, etc.), as well as the complimentary breakfast, particularly since I was traveling with my elderly mother. Our room was on the second floor, clean, and quiet. It was definitely spacious enough for the two of us. Housekeeping services are every-other-day here, which was not a problem at all. This hotel was a comfortable option for us, and the location made driving to/from downtown, the mall, the airport, and the wedding venue, very easy. I would definitely stay at Home2 Suites in Bellingham on a future visit to the area.

This property has truly gone downhill over the last several years, and is not meeting Hilton Standards. This property truly suffers from mismanagement. I AM DONE DEALING WITH THE EXCUSES AND INCOMPETENCE. As an elite Hilton Member, I have contacted Hilton Guest Assistance [************] a few times over the years about "dirty rooms, cold breakfast, unmet Hilton Standards", but the worst offense is the hostile staff members and truly adversarial G.M. (Sara). Wrongfully "blaming the quests", as a readily implemented hotel strategy, is truly a Recipe for Failure, which Sara and her staff fail to comprehend. This has resulted in my filing complaints with Hilton Guest Assistance which always resolves problems to my satisfaction, despite the management's small-mindedness and hubris. Further, Hilton Corporation has contacted the ownership group (Erck Hotels) in the past, but they apparently approach Hilton with a poor attitude and air of nonchalance. AVOID the Hampton Inn down the street, as it is also run by same Erck Hotels (the "**** Hotels") ownership group . The CHRYSALIS HOTEL is the best Hilton Property in Bellingham. Great location on the bay. outstanding service, terrific restaurant, and minutes from downtown and other amazing venues.

Clean, comfortable suite in North Bellingham The staff was very friendly. The room was spacious and the access to Hwy 5 and the airport was great! This was my first time traveling with my senior Dad. We needed a room spacious enough for him to move around with his walker. The large bathroom and shower bench were amazing! We will stay here again!