هوم2 سويتس باي هيلتون مطار بيلينجهام

The room was clean, well appointed. The bed was very comfortable and cozy. The drapes were blackout & kept it dark. The breakfast had many choices and the staff was extremely attentive and helpful.

My 5-night stay at Home2 Suites was part of a room block that I arranged months in advance for family/friends for my daughter's late July wedding in Bellingham. I had a seamless experience working with Melissa (Regional Sales Mgr) to set up the contract, and I appreciated her kindness and professionalism. A few guests in our group made 'last minute' early check-in requests which were accommodated without issue. My own experience with the front desk staff was great, as I coordinated with them to give out 'welcome bags' to friends and family at check-in. I appreciated having kitchen facilities in the guest room (refrigerator, microwave, etc.), as well as the complimentary breakfast, particularly since I was traveling with my elderly mother. Our room was on the second floor, clean, and quiet. It was definitely spacious enough for the two of us. Housekeeping services are every-other-day here, which was not a problem at all. This hotel was a comfortable option for us, and the location made driving to/from downtown, the mall, the airport, and the wedding venue, very easy. I would definitely stay at Home2 Suites in Bellingham on a future visit to the area.

We were very disappointed in the cleanliness of the room, especially the bathroom. Upon arrival, we noted that the necessary bathroom supplies had not been stocked and the room had a distinct and distastful odor. Upon closer examination, we found that bottom of the shower curtain and the tub were coated with a pink mold. We asked for a new shower curtain and cleaning -- they had a new curtain, but the cleaning staff had left for the day so we had to scrub the tub by ourselves. We also found that the carpet had not been thoroughly cleaned as witnessed by numerous crumbs. Upon checkout, we shared our concerns with the front desk supervisor. After reading their so-called "satisfaction guarantee" (shown in the photo below) we thought they might offer some meaningful compensation for the three nights we paid for the room. Instead they gave us a refund of 5,000 Hilton Honors points -- worth about $30! On a positive note the breakfast buffet was above average.

It was very clean , the breakfast was good & the staff was very helpful & friendly.

This property has truly gone downhill over the last several years, and is not meeting Hilton Standards. This property truly suffers from mismanagement. I AM DONE DEALING WITH THE EXCUSES AND INCOMPETENCE. As an elite Hilton Member, I have contacted Hilton Guest Assistance [************] a few times over the years about "dirty rooms, cold breakfast, unmet Hilton Standards", but the worst offense is the hostile staff members and truly adversarial G.M. (Sara). Wrongfully "blaming the quests", as a readily implemented hotel strategy, is truly a Recipe for Failure, which Sara and her staff fail to comprehend. This has resulted in my filing complaints with Hilton Guest Assistance which always resolves problems to my satisfaction, despite the management's small-mindedness and hubris. Further, Hilton Corporation has contacted the ownership group (Erck Hotels) in the past, but they apparently approach Hilton with a poor attitude and air of nonchalance. AVOID the Hampton Inn down the street, as it is also run by same Erck Hotels (the "**** Hotels") ownership group . The CHRYSALIS HOTEL is the best Hilton Property in Bellingham. Great location on the bay. outstanding service, terrific restaurant, and minutes from downtown and other amazing venues.

As a Hilton Diamond Member with status, and have stayed at this property many times, but mismanagement (Erck Hotels of Montana) is the main issue which negatively impacts ALL other hotel service areas. The hotel management simply does not hold itself accountable, and or the hotel staff for that matter. If it was not for Poor Management, I would give this hotel a much better rating.