Premier Inn Durham East

A little but out of the way for our purpose meaning Uber everywhere and also a bit pricey (as was everywhere that weekend). On the plus side a decent night's sleep, decent breakfast and helpful staff. About a tenner for an Uber to the centre of Durham.

I was here for a day stay yesterday the hotel receptionist was very accommodating as i telephoned early that morning once I got to the hotel I had to wait as my room was still being used by the earlier night guests. The room (17) itself was a wheelchair room which was although very spacious very clean and tidy which not much noise even though other rooms on my floor were being cleaned whilst I slept the car park was ample with plenty of spaces to go round

Arrived to a very warm welcome by the ladies who were on duty Saturday 11 January don't know your names but you will know if you were on duty. Rooms were immaculate beds so comfortable, no complaints, will certainly return. Beefeater, gentleman who seemed to be in charge on Saturday evening was so friendly and helpful, an asset to the company. Breakfast Sunday morning, a tiny bit disappointing, went in at 10 am no croissants, muffins, granddaughter was looking forward to them, drinks machine was playing up, could do with an additional machine but there was lots of other continental breakfast items. There were extremely busy. Would I return most definitely

Typical PI = Comfy bed, good shower. Staff on day 2 morning, daytime & evening MUCH nicer than member of staff on day 1 arrival. Totally different class and exactly how staff have always been and why I have always recommended it. But...................Premier Inn................. 1) Do not try to charge guests £10 for a 'special' early check-in when it is not a 'special' early check-in. I arrived at 14.40 after a 5 hour 260 mile drive to be told that if I wanted to access my room within the next 20 minutes I MUST pay £10 and I'd have to sit and wait. That is offensive. Very offensive. I fully understand a charge for a SPECIAL early check-in at 11.00, 12.00, 13.00 and even perhaps 14.00. But 20 minutes ????????? That is simply ripping off your customers and trying to extract every penny you can. 2) Receptionists are the face of Premier Inn. So please revert back to using warm & friendly staff. On this occasion, the first ever and I've stayed here many times over the years, there was no warm & friendly nor welcoming greeting. It was cold, unwelcoming & not friendly - at all. But staff from day 2, and restaurant staff, really nice. 3) Put glasses back in the rooms. Always there were 2 mugs/cups for tea/coffee AND 2 glasses (night time water etc). But you've removed the glasses. Really NOT helpful at all. 4) Do NOT overcharge customers at breakfast without telling them. I had a continental breakfast and was told £8.99 exactly as per menu. But it turns out that I was actually charged £9.24 (25p donation - for who ? For what ??). I was NOT told anything about a 25p donation and I just tapped my debit card for the amount I was told (£8.99). So I want a refund for the overcharged 25p thank you very much. This visit was a very disappointing visit - first time ever - and mostly due to the penny pinching attitude and absolute lack of consideration for paying guests.

This is an excellent Premier Inn close to the A1. Very comfortable rooms, excellent shower and very friendly staff. Beefeater next door good too, maybe the price should be allowed to go up a bit to get a bit more quality but the meal deal is exceptional value.

Our stay at Durham East Premier inn was made that extra bit special by the warm welcome we received from the moment we arrived.Inparticular the kindness of the staff at The beefeater restaurant was exceptional.We are already planning our next visit to Durham & there's only one place we'd like to stay!!Thanks once again.