TUI Sensimar Riviera by MedPlaya

I have written before about this hotel, my last review spoke about how hopeful not only I but many others including many of the staff would like to see a refurbishment take place, so the bad news is they have put this off once again and from what I can gleam there are no plans on refurbishment taking place anytime soon. So all the usual info remains the same, staff are excellent, location excellent. Restaurant food hear is were we see cut backs taking affect as in the quality. The rooms have deteriorated even further. After visiting this hotel for many many many years we have reluctantly decided not to return until improvements are made.

Hotel in nice posistion, transfers ok, check in was easy. Room on 4th floor, nice view, large and very clean. One problem with these rooms is you can hear everything from adjoining rooms. The laminate flooring is very squeaky and moving about in the room not to wake the other person is impossible. We had bad neighbours for 4 days, [ TV loud, Inconsiderate, Did complain ] Walls need better insulation. Food ok you won't starve, we did go for a curry across the road tho' very nice. Entertainment: Halloween show was very good, so is the artist Alexander. Staff nice and very helpful and did very well clearing up after the really bad storm.

I arrived at the hotel Rivera on Sunday the 20th of October with one on my friends. We were there last year and loved it, especially the lovely specious rooms with the sea view. We both had our own rooms and paid the same amount of money for a solo room. I was absolutely appalled at the room I was given, room 115 on the ground floor next to reception. It was like a prison cell it was supposed to be a 4 star hotel, it should be rated - 1 star hostel room. After speaking to the male receptionist he just shrugged his shoulders and said I have the sunny side of the hotel and he didn't have any other rooms. He was totally dismissive. Meanwhile my friend was given a beautiful room on the 5th floor with a beautiful view. Not only was my room small my balcony looked on to a brick wall and a big horrible air conditioning unit. The noise from the street was unbelievable, it was coming from two football bars across the road. I came on this holiday to completely chill out as just lost my mum and im suffering from high blood pressure and stress. Too long a story. I spoke to Gary the rep from Tui also his manager Alexander. I also called Tui in London. After numerous emails and phone calls no one could do anything for me until the Wednesday. I asked if they could find me another hotel, to no avail. I was totally devastated. Tui has offered me a £40 refund or an £80 voucher for my next Tui holiday. I'm certainly not excepting this insulting compensation. I couldn't fault the food or staff at the hotel. Gary the rep was fantastic, he did try his best for me. I eventually got moved on the Wednesday to a lovely room. Unfortunately too little too late. I got four days out of my weeks holiday. I will never return to this hotel again. I have added some pictures from my nightmare of a room. The pictures with the trees are the view from my friends balcony. I'm not letting this go as I wouldn't want anyone else to go through this nightmare. The hotel needs to sort these diabolical rooms and revamp the view from the balcony.