Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only

Paid for an upgrade and received a worse room than what I started with. The mirror was broken, the A/c didn’t work, and the tv didn’t work.

Excellent service and amenities recommend 100 adults only.

This was a nice resort overall but nothing special and I would not return. The staff was pretty apathetic and about as friendly as a fast food cashier. When I checked in, no one escorted me to my room, I was just handed my key with very minimal instructions on how to find my room that ended up being 2 buildings over on this huge resort. My goal for this trip was a quiet week of relaxing from the beach to my hot tub, so imagine my disdain when, as I got closer to my room, I heard increasingly loud music until I opened my door to find my “ocean view” suite was right over top of the party pool. To see the ocean, you had to step onto the balcony and crane your neck to the right. Thankfully I was there during weekdays when it seems to be quiet, but I imagine the weekends would get loud. My other main grip was that the $200 “travel credit” was just a book of $20 off coupons. I know these things are normal misleading claims, but they should still be called out. The food was ok, better than the Platinum Yucantan Princess I stayed at the year before. It was a few steps to the beach and it was easy to get a lounge chair. There was no seaweed when I got there the first day (05/13) but it increased as the week went on. It was a nice, modern resort with updated rooms. Also, on the last day, I realized there was mold growing in the water closet. Overall, I was able to enjoy myself, but I’d been happier if they accurately set expectations.

My friend and I stayed from 9/26-9/30 at the Royalton Hideaway in Punta Cana. From the moment we step foot on the resort, the staffs were very nice and attentive to our needs and questions. The check in process was seamless and they offered food/drink as soon as we arrived to the check in desk. The Hideaway is within the resort itself with its own check in area with their own pool, bar and even private restaurant available for the Hideaway guests. We had our own butler Isaias who showed us around the resort and checked in on us on the daily basis. The adult pool area has its own bar with staffs to provide services. I cannot recall the names of the bartenders who were there all of the days providing drinks and picking up glasses around the pool. There were also activity director Jean Paul and Yohana who provided the activities/game/music. They were very friendly. I have participated in the fitness class that was offered: Pilates, yoga and TRX. The instructors Alexander and Juan were very friendly and encourages. The resort is well kept with the staffs constantly doing cleaning throughout the day especially in the early morning hours. There were many restaurants in the resort but will have to make reservation online the day before to ensure seating even though the restaurant was not full but still require reservation. We enjoyed eating at the Dorado which only for Hideaway guests with the view of the beach/ocean. The food was really good and fresh. There were other activities that is scheduled for anyone that wanted to join in. On Monday night, there was the White Party with fire show, face painting and DJ/dancers. We had the option to use the other pools at the resort but we prefer the pool at the Hideaway. Housekeeping came in each day to clean our room and restock water. We enjoyed our stay overall. Con: The sushi at Zen restaurant was not too good. The sushi menu was limited. Most of the sushi had cream cheese in it, which was quite heavy on the stomach.

We had such an amazing time when visiting Cancun! The staff are so lovely & attentive and we will definitely be coming back here! Shoutout to David, Alex, Angel, josefat, Joel & Jamie!! They made our trip so enjoyable and are all such lovely people! The hotel is lucky to have them :)

We came here for our honeymoon last week and had a great time! Our butler was Georgina and she was the absolute best. My husband had some allergic reactions from the sun the last few days and she went completely out of her way even offered a doctor on them, get us a Bali sun bed to keep him from the sun, and scheduling any restaurant we wanted for our dinner nights. Would highly recommended and request her if we ever come back. Georgina truly looked hard at work her whole shift, running around the resort anytime we came cross her by pools, however still always managed to get us anything we asked for in a timely manner. Our main complaints to the resort were how awfully long the room service was. Could take anywhere from 1 hour to 2.5 hours when you’re already asleep, and the water in showers was stinky, sewage smells here and there. Other than that everything was beautiful, we enjoyed most of the food, and had a great time. All the workers were very pleasant and sweet. Would likely go back again.