Sensira Resort & Spa Riviera Maya

The check-in and checkout was smooth. The rooms were very nice and spacious and well cleaned. The food was really good from all three of the restaurants and the main cafeteria. The main problem was with the beach closed because of the seaweed which we were not made aware of in advance or upon arrival. The hotel gave no options to take guest to clean beaches where we could swim in the sea. The other issue was with the service some waiters and workers had very good service such as Ana in the restaurants, but on a couple of occasions we had poor service including one time when a waiter was insulting us in Spanish to his fellow waiter, unaware that we spoke Spanish. Plus we get tired of the “bad face” attitudes when we either do not tip or give a tip which clearly the workers all over just do not appreciate. Perhaps it’s a culture issue, as the worse we see is in Mexico, but it should not be present in the hospitality industry.

Couldn't be happier with the week I spent at Sensira! Joined a family trip last minute, I wasn't part of any planning, so I didn't know what to expect but from the moment we got there, it was fantastic. The staff were all friendly, my room (Agatha King) was perfect for me, and the food was delicious. A big shout-out to Angel (Choco) and his team for all the activities they had going on throughout the day, every day. He knew just how to get people involved and having fun. Pros: • Tasty food at the restaurants. • Buffet rotates food options every day. • Fun dance shows at night (definitely better than most I've seen at other resorts). • Lots of things for kids (and adults) to do: Mini putt, Basketball, trampolines, zip line, billiards, video games, boardgames, etc... • Main pool with activities and pool bar, a kids pool, and an adults only pool when you need a more relaxing atmosphere. • Angel! Cons: • We went during sargassum season, so there wasn't much going in the water at the beach, but that's every resort at that time of year in the area. • I was really looking forward to a good run and coke, but the resort only has Pepsi. The drinks were still great otherwise. • Mini putt needs more shade. It's on a roof, which has a nice view, but it's real hot up there in the sun. • It would be nice if the Knights Pub was open after 11. If you want a drink after 11, the only option is the club. • I was pleasantly surprised with turndown service on my second evening, but it only ever happened that 1 night. Overall, even though it was the smallest resort that I've been to, I never found it lacking in any way. My family and I had a great week and I'll definitely be recommending the resort to friends!

We had a pleasant stay overall! The staff truly went above and beyond. Everyone we interacted with was incredibly friendly, helpful, and genuinely cared about making our stay enjoyable. A special shoutout to Angel, who brought so much energy and fun to the daily activities. From games to beach volleyball tournaments, he made everything more fun for adults and for kids! Big thanks to the entire team — you’re the reason we’d consider coming back!