Hilton Cancun, an All-Inclusive Resort
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All properties in Benito Juarez

Hilton Cancun, an All-Inclusive Resort

No.17 of Premium Hotels in Cancun
Carr Federal Libre 307 Cancun-Tulum Km 248-868, SM-36, LT-1-01 UPE-1E, Benito Juarez, Quintana Roo, 77500, Mexico
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hotel overview picture
Last booked 12 hrs ago
Highlights
Superb views
Ideal location
Lots to do
Top local pick
Delicious breakfast
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Amenities
Restaurant
Alcohol-free rooms (on request)
Sunbathing area
Outdoor swimming pool
Snorkeling
Spa
Gym
Private parkingFree
All amenities
Property Description
Nestled behind a mangrove preserve and set on 100 acres of Mayan coastline, our all-inclusive resort features 12 dining experiences, a 6300 m² indoor-outdoor convention center, a fully equipped gym, plus kids and teens clubs. Drink in ocean views from our suites and spend sunny afternoons in our two pools. The airport and Cancun’s Hotel Zone are within 20 minutes.
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8.7/10
Very Good
it was really nice experience. Especially, my kids really liked kids club and swimming pool.
All 42 reviews
Surroundings
Airport: Cancun International Airport
(14.9 km)
Landmarks: Quinta Real Yaxché Weddings & Events
(3.2 km)
Landmarks: Moon Palace Nizuc - Cancun
(3.2 km)
Landmarks: Play Room Nizuc
(3.3 km)
Landmarks: Moon Palace Cancun - All Inclusive Resort
(4.0 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

King Room With Sunset View
3

King Room With Sunset View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Toothbrushes
Room Details
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Corner Ocean Front King Room
5

Corner Ocean Front King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Ocean view
Room Details
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Room, 2 Queen Beds (Swim-Up)

Room, 2 Queen Beds (Swim-Up)

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Ocean view
Toothbrushes
Room Details
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Swim up Pool Side One Bedroom Suite
2

Swim up Pool Side One Bedroom Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Toothbrushes
Toothpaste
Wi-Fi in room
Room Details
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Two Queen Room With Tropical View

Two Queen Room With Tropical View

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Toothbrushes
Toothpaste
Wi-Fi in room
Room Details
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Room, 2 Queen Beds, Ocean View, Corner
9

Room, 2 Queen Beds, Ocean View, Corner

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
TV
Ocean view
Room Details
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One-Bedroom King Suite-Ocean Front
3

One-Bedroom King Suite-Ocean Front

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Ocean view
Toothbrushes
Room Details
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Family Suite, 2 Bedrooms
2

Family Suite, 2 Bedrooms

Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
TV
Ocean view
Room Details
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Swim up Tropical Vw Two Queen Beds Guestroom

Swim up Tropical Vw Two Queen Beds Guestroom

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Toothbrushes
Toothpaste
Wi-Fi in room
Room Details
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High Floor King Room With Oceanfront
2

High Floor King Room With Oceanfront

1 King bed
Has window
Free Wi-Fi
Non-smoking
TV
Toothbrushes
Toothpaste
Wi-Fi in room
Room Details
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Room, 1 King Bed (Swim Up Pool View)
1

Room, 1 King Bed (Swim Up Pool View)

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Ocean view
Toothbrushes
Room Details
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King Room With Tropical View
1

King Room With Tropical View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
TV
Toothbrushes
Room Details
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King Room With Roll-in Shower-Mobility Accessible
2

King Room With Roll-in Shower-Mobility Accessible

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
TV
Toothbrushes
Room Details
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OCEAN FRONT 1 BEDROOM MASTER SUITE - KING BED
2

OCEAN FRONT 1 BEDROOM MASTER SUITE - KING BED

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Ocean view
Toothbrushes
Room Details
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Sunset View Two Queen Beds Guestroom
5

Sunset View Two Queen Beds Guestroom

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Toothbrushes
Room Details
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Swim-up King Room With Tropical View
3

Swim-up King Room With Tropical View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Toothbrushes
Toothpaste
Wi-Fi in room
Room Details
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Oceanfront King Room
6

Oceanfront King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
TV
Ocean view
Room Details
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Ocean Front Room With Two Queen Beds
8

Ocean Front Room With Two Queen Beds

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Ocean view
Room Details
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Deluxe Suite, 1 King Bed, Ocean View
4

Deluxe Suite, 1 King Bed, Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
TV
Ocean view
Room Details
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Suite, 1 King Bed, Ocean View (Parlor)
7

Suite, 1 King Bed, Ocean View (Parlor)

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Ocean view
Room Details
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One-Bedroom Suite with Two Queen Beds-Ocean Front
3

One-Bedroom Suite with Two Queen Beds-Ocean Front

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Ocean view
Room Details
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Suite, 2 Queen Beds (Swim Up Pool View)
2

Suite, 2 Queen Beds (Swim Up Pool View)

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Toothbrushes
Toothpaste
Wi-Fi in room
Room Details
Check Availability
Suite, Oceanfront (Swim-Up)
4

Suite, Oceanfront (Swim-Up)

1 King bed
Has window
Free Wi-Fi
Non-smoking
Toothbrushes
Toothpaste
Wi-Fi in room
Room Details
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Presidential Two Bedroom Suite
10

Presidential Two Bedroom Suite

1 King bed and 2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Ocean view
Room Details
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Connecting Ocean View Room
3

Connecting Ocean View Room

1 King bed or 2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Ocean view
Toothbrushes
Room Details
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Guest Reviews

8.7/10
Very Good
42 reviews
Verified Reviews
  • Cleanliness9.2
  • Amenities8.9
  • Location8.6
  • Service7.9
Average for similar properties in Benito Juarez
Most Mentioned
AI Summary
Guests appreciate the spacious, clean rooms and impeccable cleanliness. They also enjoy the excellent hardware facilities, including an inclusive meal plan and stunning sea views from the swimming pools.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 19, 2025
love this place. great rooms. spacious modern. beautiful views. every one was so nice and friendly. great variety of foood. every kinf os alcohol was there. huge pool. great pool for kids. staff was the best. they really make you feel confortable. staff was the best. CONGRATULATIONS !!!! best service ever!!!
j‍u‍n‍g‍y‍e‍o‍b
July 22, 2025
The location is quite remote compared to the main Hotel Zone, and upon arrival, there were no staff members present at the check-in area, causing a wait of over 30 minutes. At that time, the color of the ocean water was brown. Water from the air conditioning units on the ceilings was dripping and posed a risk of falling onto food or even onto guests. The food quality was far from what one would expect from a 5-star resort, and the front desk staff, especially the female employees, were extremely unfriendly. Although it is marketed as all-inclusive, the hotel created separate premium menus, which left many guests feeling uncomfortable and dissatisfied. Additionally, there was no airport shuttle service provided.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 25, 2025
Review of Hilton All-Inclusive Cancun Our group of 14 had an absolutely fantastic time at the Hilton All-Inclusive Cancun! The resort exceeded our expectations in many ways, and we made some wonderful memories during our four-day stay. The food was a major highlight—we dined at nearly all the restaurants, and every meal was delicious. Our favorite was the Italian restaurant, followed closely by the steakhouse and the Mexican restaurant. However, securing reservations was a bit of a challenge, which was frustrating at times. One of our biggest concerns before arriving was food safety, especially after seeing numerous reviews about illnesses at many Mexican resorts. Thankfully, not a single one of us got sick, which was a huge relief. That said, we did notice some staff using the same tongs for raw and cooked meat on the grill, which was concerning. We also enjoyed nightly entertainment watching some highly skilled acrobatics! Overall, the resort provided an amazing experience for our large family, and we would absolutely return. With a few improvements in the reservation system and food handling practices, this place would be perfect!
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
August 3, 2024
Location is far from main area. Pools are shallow and not large enough to accommodate the size of the hotel. Food was not great - especially Sunan - inedible. Service was not friendly - a cold was to to staff. Didn’t really feel like a Hilton property. Can do better for same money.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 17, 2024
Amazing! Everyone enjoyed. Variety of foods to choose from. safety was very important to us. Everyone felt comfortable, secure & safe. Would visit again !
A‍r‍m‍a‍n‍d‍o
March 1, 2024
About the about the Guest room don’t have it, supposed be is not included
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 9, 2023
Clean, beautiful hotel. I’ll definitely be back ! 10/10 experience especially cause they had entertainment.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 19, 2023
it was really nice experience. Especially, my kids really liked kids club and swimming pool.

Services & Amenities

Restaurant
Outdoor swimming pool
Gym
Conference room
Playground
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Business Services
Front Desk Services
Languages Spoken
Food & Drink
Public Areas
Health & Wellness
Activities
Cleaning Services
Facilities for Children
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeGluten-free, Vegan, Vegetarian
StyleBuffet, Boxed/packaged food
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: MXN$1,100 (approx. AU$90.30) per room per stay

Service Animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2021
  • Number of Rooms: 715
Nestled behind a mangrove preserve and set on 100 acres of Mayan coastline, our all-inclusive resort features 12 dining experiences, a 6300 m² indoor-outdoor convention center, a fully equipped gym, plus kids and teens clubs. Drink in ocean views from our suites and spend sunny afternoons in our two pools. The airport and Cancun’s Hotel Zone are within 20 minutes.

Frequently Asked Questions

What are the check-in and check-out times at Hilton Cancun, an All-Inclusive Resort?

The check-in time at Hilton Cancun, an All-Inclusive Resort is 15:00 and the check-out time is 12:00.

Does Hilton Cancun, an All-Inclusive Resort have a swimming pool?

Yes, Hilton Cancun, an All-Inclusive Resort has a pool.

Are pets allowed at Hilton Cancun, an All-Inclusive Resort?

Yes, pets are typically allowed at Hilton Cancun, an All-Inclusive Resort, but it's always best to call ahead to confirm.

Does Hilton Cancun, an All-Inclusive Resort provide breakfast?

Yes, Guests staying at Hilton Cancun, an All-Inclusive Resort can enjoy breakfast during their stay. Breakfast option(s): Gluten-free, Vegan, Vegetarian.

How much does it cost to stay at Hilton Cancun, an All-Inclusive Resort?

Prices at Hilton Cancun, an All-Inclusive Resort are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

How to get from the closest airport to Hilton Cancun, an All-Inclusive Resort?

The closest airport is Cancun International Airport, and it is about 20 mins from hotel by car (14.9 km).

What is the cancellation policy for Hilton Cancun, an All-Inclusive Resort?

The cancellation policy for Hilton Cancun, an All-Inclusive Resort varies depending on the type of room and booking conditions.

Does Hilton Cancun, an All-Inclusive Resort offer airport transfer services?

No, the Hilton Cancun, an All-Inclusive Resort doesn't offer airport transfer services.

About This Property

Nearest AirportCancun Intl. Airport
Distance to Airport14.89KM
Average Price FromAUD1135
Hotel Star Rating5