Red Roof Inn Benton Harbor - St Joseph

Reserved two rooms for one night. I booked this room in early July for a July 12th arrival. I was asked to pay for the rooms upfront, which I found unusual, but agreed to do that. My husband and I were Traveling with my daughter and her family. Arrived at 11:00 pm to find out someone cancelled one room. Clerk was not helpful at all and stated they were booked full. We were attending a Lacrosse tournament and had to get up early for a game. I gave the room we had to them and my husband and I drove 1 1/2 hours home at 11:30 pm. Daughter send me pictures of her room -- toothpaste spit in the bathroom sink, floor around the toilet was black, could not shower as the tub was dirty, the floors were dirty, the room smelled like smoke. The only reason her family did not sleep in their car was because she said the mattresses looked new and she could smell the bleach on the sheets so she knew they were clean. Red Roof Inn charged me $193 for the night, The outside of the hotel was very unkept, weeds, trash. The reception area smelled like smoke even the hotel was supposed to be smoke free. I looked at their website and I feel it is false advertising. They showed rooms that were very nice and clean and modern, but that is not what my daughter got. I contacted the Red Roof Inn Inc. and they made a ticket to check on this and I did receive ALL my money back for both rooms and from another charge that was made on my credit card for $402 which I had no idea what this was for. Even though the Inc. made everything right, I will never stay at another Red Roof Inn. This hotel does not represent the Red Roof brand and I am disappointed that the Red Roof Inn Inc. allows hotels like this to use their name.

Absolutely disgusting and smelled like an ashtray. Dirty sticky floors. My only suggestion is to burn it to the ground and start over!

When I checked into the room the tv was still on and the bed wasn’t properly made and it gave me and my fiancé very uncomfortable feeling. The cleanliness of the room questions the ability of the housekeeping staff of this establishment.

Everything was fine

Floor and walls around door and surface of refrigerator were all very dirty. Vinyl covering of desk chair was 25% missing, If there were negative stars I would use them for the rating.

Understaffed but still got the job done.