سبرينج هيل سويتس باي ماريوت سانت جوزيف بينتون هاربور

I booked and prepaid this hotel months in advance for a family trip. Just hours before check-in, Saturday of Labor Day weekend, the hotel informed me that they had overbooked and would not honor my reservation. Instead of arranging a comparable room at another property, I was forced to find my own. This left me scrambling last minute with my family to secure alternate accommodations and absorb the costs myself. Being a holiday weekend, few rooms were available by that time, and everything available was more expensive. Communication was unprofessional and dismissive, and in dealing with the hotel’s GM Tomas since the incident, it’s clear that this property is poorly managed. Travelers should know: if you value reliability, accountability, or basic hospitality, book elsewhere.

Rooms were not ready at check in and staff were extremely rude. After multiple hours of waiting for the room the room was still not clean and we had to clean the room ourselves.

We liked our room, and the staff was friendly. On the morning that we checked out the breakfast was a bit lacking. No coffee, waited for a while then gave up. I was also a bit disappointed in the pool area. The room was so uncomfortably hot that we decided not to swim. We will stay with SpringHill Suites again because the rooms are fantastic.

We stayed at this hotel with three rooms for four nights (June 26–30). While the hotel itself looks relatively new or recently updated, the customer service was among the worst I’ve experienced in years of business and personal travel. Despite requesting housekeeping every day, we never received fresh towels or basic supplies. We had to go to the front desk multiple times for toilet paper, tissues, and towel exchanges. The front desk staff were dismissive and unprofessional. One person said they would “see” if they could help, but rarely even wrote our room numbers down. We are Bonvoy Members and have stayed in many Marriott properties. This experience was well below standard. The only person who seemed to care about guest experience was the breakfast attendant who, although clearly overwhelmed, did her best. We won’t be returning to this location unless there is clear evidence of a change in leadership and service culture.

Our stay was clean and the beds were comfortable. Felt safe with many other families staying in the hotel. Parking was great. The only issue was not enough luggage carts. The front desk only has 2 and definitely needs more for the amount of people needing them. Free breakfast was great. The coffee was consistently out, but the lady trying to keep up with everything was very friendly and tried to get more out as soon as possible. Overall, it was a great day and would recommend over other hotels in the area.

Shower door didnt shut all the way. Bathroom sink wouldnt drain. Bathroom sliding door was off track and unable to close. Decent breakfast options.