Coastlands Musgrave Hotel

I booked a high floor room, as advertised in the booking section but when I checked in they gave me a room on the first floor! Only after I complained and showed them my booking, they put me on the third floor. When I arrived the security guard showed me the wrong entrance. The hotel itself is not bad though.

The hotel staff is very professional and friendly. The food is really nice. I really enjoyed my stay.

I’d booked a specific room (upper floor, balcony etc). I’d stayed in this hotel before and know its layout. On check-in, reception attempted to palm me off with an inferior room (without offering me a price reduction). When I insisted on the class of room I’d booked, was told it would be ready in 15 mins. It wasn’t! Reception staff didn’t seem able to communicate with the cleaning staff. After an hour of waiting, I finally accepted a room slightly worse than I’d booked because I just couldn’t wait any longer. Room was fine. The buffet breakfast also had some issues. First by SA standards it’s quite expensive at R230pp. For this I expect a good standard buffet. It was so-so, but in particular the coffee was awful. Essentially left sitting for a very long time in a flask, it was undrinkable. Freshly brewed coffee should be standard these days.