إمباسي سويتس باي هيلتون بيركيلي هايتس

The storms and flooding led me your hotel and restaurant despite passing the location daily on my commute home. The overnight and early AM front desk staff Tiffany and Sarah along w/ head Kitchen manager at 6:30 AM were exceptional. Hospitality at its finest, a community in despiration from a harrowing commute being offered shelter, food, soap, towels and kindness even though rooms were sold out. It makes me proud as a Hilton Honors member to frequent Hilton hotels knowing I will be greeted w/ genuine hospitality every time. Lovely dinner menu and great ambiance. Will definitely add to my list of local favs. Hope corporate reaches out for more aporeciation and staff mentioned are rewared.

There's no easy way to get to it because it sits atop a mountain, but it's beautiful. The rooms are phenomenal; very spacious. I had an issue which the manager rectified immediately. To start, I was able to check in the day before; pick our room and bypass the check-in desk and head straight to our room using the electronic key on my phone to access the elevator as well as our room. I actually could have checked out in the app as well, but somebody was thirsty. So I paid $8.50, yes you read right, for two 20 oz sodas. WTH? Sorry I'm all over the place, I keep remembering things. There's an area between the bedroom and the living area with a wet bar (sink, Keurig, microwave and fridge) on one side and a large BR on the other side. I'll be back...

The hotel looks new. Staff was friendly and manager was responsive. However, the room was not clean. The cleaning staff needs better training. Vacuum and mopping needs to be done daily in the room. Staff Walking into shower with shoes on then wiping something off the wall then leaving is not how you clean. Moping the floors on your way out is standard at most places. Multiple corners of room still had debris that was there our entire stay despite multiple vacuuming we requested. This hotel rooms could be great if cleaning was better. Standard buffet. Had pancakes and waffles and vegetarian options. The potatoes were great.

They want to do better.. Hotel was a 4+ stars; Our room was a 3. Overall, the staff was just fine. The front desk was empty, I guess they were in the back, a sign saying that would have alleviated the long waits for someone. Or a little bell or something to ring. It’s a very large nice hotel. Has a restaurant and a Starbucks. The rooms are very nice but after I had chosen my room on the app, a corner room, they reassigned my room and it was right by the elevator. Fine. But when we entered, it was definitely not clean. After some back and forth with the front desk, they offered a new room, but we had already unpacked and with kids and being 9pm at night, we decided to just stay. Then only to have to continue to call front desk, only 3 towels. Anyway, breakfast was great. The hotel was very nice, I just think housekeeping needs some assistance. See photos..

This is a great hotel with great amenities. Our only issue, the check-in staff were not very welcoming. Not sure why, but it did not dampen our stay.

First rate hotel, breakfast is very good. Breakfast area could use a microwave because some of the food wasn't hot enough. Mattresses are old (8 years) and overly soft, not good for the back.