Hampton Inn Bermuda Run

I have tried to like this hotel as it is quiet, clean, and in a good location for me when traveling on business. But time to find another place. Clean, but carpet and some furniture is a bit dated in places. Annoyed that the shower dripped all night. And not sure what is up with the sheet. On my king bed the sheet was stretched to the max and struggled to cover just the top edge of the mattress. Needless to say, the first time you roll over the sheet pops off of the corners and you just have a loose sheet under you all night. But the biggest thing was check in. I stay at Hilton properties all the time and enjoy checking in online, having the digital key on my phone, and being able to go straight to my room without having to deal with the front desk. Not here. Kept getting a message that online check in was down and needed to stop at the front desk. I know that wasn’t a Hilton issue as I had already checked in online for another hotel for tomorrow. Then once I got to front desk I had to present my ID and card for payment even though all of that is in the system. Have seen a couple other hotels do this and I cross them off of the list of places I will stay. This property now goes on that list.

Great customer service! And great stay! Melissa at the front desk was awesome! We were there for 22nd anniversary and she upgraded us! Hotel room was nice and clean, bed comfortable, bathroom and shower clean. Breakfast was good the next morning! We were treated very special by Melissa at the front desk, it was like we known her for years! We will stay here again sometime!!

I had issues with cleanliness of the room and then ran into other issues during my stay. Tried to talk with GM and even went through Hilton Honors to try to get a call back and nothing.