B&B Bertem Natuur

Disappointing Stay, Would Not Return. Additional charges for breakfast and late arrival. No water in the morning. Aggressive hostess. I had high hopes for this B&B, but unfortunately, my experience was far from what was advertised or expected. First, I was surprised to be charged an additional fee for arriving later in the evening — something that was neither mentioned during booking nor clearly communicated. For a place that should be offering hospitality, this felt more like a penalty than a welcome. Secondly, despite being marketed as a bed and breakfast, breakfast was not no included. We were charged 20 euro per person. When I asked, I was met with an unapologetic and somewhat defensive response from the hostess — who, frankly, came across as quite aggressive throughout the stay. To make matters worse, there was no water in the morning. I had to wait for awhile then limited flow came out from the tap. I was afraid to take chance for shower. When i mentioned it when checking out, they said due to water pressure. No apology whatsoever. I had to deal with a uncomfortable day myself, after a long journey and a busy day ahead. Overall, the experience felt unwelcoming and misleading. I’d recommend looking elsewhere if you’re expecting basic comfort, clarity, and the courtesy one would normally associate with a B&B. I would recommend to our travel agent to remove them on the list. Don’t want anyone who experienced what we went through.

The property is quite and convenient to where I am going to.

Il B&B Bertem Natuur è un angolo di paradiso nello splendido paesino di Bertem, a 10 minuti da Leuven. La location ha alle spalle un immenso campo verde con cavalli, e le costruzioni in mattoni sono deliziose. Le camere sono nuovissime, spaziose e comode e nella mia stanza c'era anche una ciclette, i letti sono morbidi e il bagno ha una doccia molto grande. Manca il bidet (ma questo fuori dall'Italia é normale). La colazione è ricca, abbondante e di ottima qualità; vi consiglio di provare i salumi perché sono davvero buoni. Personale gentilissimo e disponibile, la proprietaria è simpaticissima e sempre col sorriso in faccia, molto positiva e cordiale. Ve lo consiglio assolutamente!!