Global Luxury Suites Bethesda Chevy Chase

非常差，被單和浴巾都有污漬！毛巾用的時間長了很硬無法使用。沒有服務人員，沒有人清理房間。不提供正常的床上用品！甚至找不到服務人員，衹有一個人坐在門口像是個傳達室人員，一問三不知。凹陷的沙發床令人無法入睡。 衞生：非常差 服務：差極了 設施：還可以

I travel weekly for work and this is the worst experience I have had. Upon arrival the front desk knew nothing about the reservations. When I called the billing department stated they needed my passport uploaded to some website. I am a US citizen traveling within the states so I do not regularly carry my passport. When I told them I only have a US driver's license with me, I was told I needed to upload a picture of my drivers license and credit card and they would run it through their approval committee. All this while I am standing in the lobby at 5pm after working all day. When I told him I did not have access to a computer to upload all this he stated it is their policy. I asked to cancel the reservation so that I may easily go get checked in elsewhere and they refuse to waive my first night's stay even though I was physically unable to check in. I will be seeking legal representation. This review is intended to save someone the hassle of being stranded at 5pm like I was considering none of these requirements are displayed anywhere on the booking information.

I love staying at these properties but they are beginning to fall apart. Things need to be fixed like binds, shower heads, linens that fit properly.