Premier Inn London Bexleyheath

The reception staff are extremely helpful and considerate and make the stay especially enjoyable. Nothing is too much trouble for them. I needed a last-minute booking and found Sobia and Ajita so helpful. I think the personal touch makes the stay feel like being in a small family-run hotel because they really care about the guests. Polite, courteous, thoughtful, professional. I was highly impressed. The room was clean, warm and large with a new bathroom, it seemed, and a very comfortable bed.

Good evening! We, Premier Inn Bexleyheath Room 116, would like to give a big Shout Out to all Staff in Operation from the Cleaning Team to Catering & Reception But our Special Shout Out goes to Sobia who’s been extremely Professional, Helpful, Friendly. Sobia relates, communicates very well with Customers. We feel there isn’t anything , Premier Inn Hotel-related, Sobia is not deliver in. Big Thank you to Sobia and Teams at Premier Inn Bexleyheath Room. Thank you, Kind Regards! Room 116

I have been to this hotel many times and it is getting worse on every visit. Where do I start: Rooms: They are dirty, more dust than an abandoned house, this is thick dust along the skirting boards and carpet, base of the beds hasn't seen a duster for an age, the windows are filthy (probably never cleaned since it was built) both inside and out, on the outside of the windows you have pigeon droppings. Room smells musty. The mattress should be replaced as dips in the centre and is very uncomfortable. Bathroom: There is mould, taps with a lot of limescale, broken or ruined bath panels. Hallways: Smells musty and then you have the strong smell of ****. Restaurant: You have sticky tables, cutlery not clean. I had a mixed grill (something you can't get wrong) the steak smelt off, the sausage you know had been reheated from breakfast (and still not warm), egg white not cooked and still runny. Staff: Reception staff (when about) can be friendly. Cleaners occasionally speak but mostly on there phones in a foreign language. Restaurant staff simply wow. You have the transgender (each to there own, I have no problem) who wears a dirty, untidy blue wig (definitely not professional looking), supposedly runs the restaurant, has excuses for a lot of things not on the menu, I asked for a coffee but was told I couldn't have one as the machine was turned off and wouldn't be ready for another hour (even though they had been there since 2pm they couldn't flick a switch). Overall the hotel needs a major refurb, properly trained staff. I paid £245 for 3 nights and was a total waste of money. Next time I will pay extra and go to the Marriott

All the staff I met were friendly and helpful. The communal areas were clean and fresh. My room was clean, smelt fresh and was inviting. I had a good nights sleep and the bathroom was well equipped and the shower was very powerful, with the right temperature water. All in all a good stay, excellent location and my room was quiet. Hope to return soon.

Asked to be moved from the first room we was given because of bad smells but the second room was very dirty stains on the carpet ripped carpet very grubby marks on walls everywhere we went there was dirty marks on walls in the lifts didn't feel that we could eat there because of how dirty everywhere was would never stay there again have tried to upload photos that I've taken but will not let me probably because of the bad review I've given

We stayed at the Bexleyheath premier inn for convenience for a family party. I would not recommend to stay here, unless for the sane reason. There was an awful smell of drains, that wafted from reception to the second floor. Terrible stains in the furniture l, mould in the bathroom, made me feel dirty. I would not eat there, due to the bad smells. We did have a drink in the bar, and the bar man was very nice and helpful.