The Plough Bicester

There is no concept of customer service. No toilet paper in the room. No way to get any. Promised “ breakfast box” never appeared. Two “ emergency contact “ numbers went unanswered. Worst customer service I’ve ever experienced. DO NOT STAY HERE

A poor experience On arrival I was told that the kitchen wasn't open that night and I could get something to eat locally, I asked for a VAT receipt and was told I'd get that in the morning. I went doen for breakfast (which I'd paid for) in the morning, to find that everywhere was locked up. I tried again later and it was still locked up. I tried again at 8:30 and a couple of guys were there and they told me that they only open at 10am, despite their website saying that they open at 7am. I was working and needed to be on site, nearby for 9am so I left. I received an emailed receipt later in the day, the rate included breakfast! The internet didn't work, there was no kettle in the room (there was a coffee machine) and you had to move furniture to get to a plug point to charge your phone etc.

Good pub and Breaky - not great room It's a great little country pub. The welcome was warm, and the breakfast was very good. My room was ok (room 5 first floor), the ensuite is small (a larger person would not fit). The bed was creaky and uncomfortable and the noise from the bar is very loud.

Nice pub beer and food Very nice pub good owners friendly and efficient but room was very cold albeit cold outside but it was rectified with a heater

I booked the small room and was surprised how spacious and comfortable it is. It’s a very old building, room is well appointed and incredibly comfortable. Breakfast delivered to room each morning was convenient and delicious.

Great location for Bicester Village. Extremely short walk from train station. Room clean and incredibly comfortable. Check in is at the bar and it was no problem, staff v helpful.