حياة بليس بيلوكسي

I stayed here for business. I had meetings at the hospital a few minutes down the road. It was close to restaurants and right in front of the gulf. The hotel front lobby is nice. The ladies at the front are wonderful. I checked in without issue and got into my room. Shower was nice with high walls and glass sliding door. The room was clean and had good water pressure to wash my hair. I used the blow dryer and it worked well too. The bed was fine and the room heated and cooled nicely. Now to the BEST part. The breakfast: Deb, Maria, and Lee do an AMAZING job with breakfast. It looks like you’re at a 5 star restaurant for a free buffet breakfast. They even has slap your mama for grits. 10/10 the best breakfast I have had while traveling! They need to promote their breakfast more. I would stay here just for that! Only thing they could possibly improve upon at this hotel is on the 5th floor outside of room 528 the air conditioner in the hall has a loud noise but you can’t hear it when the door is closed so it didn’t bother me at all.

I booked a 4-night stay which was non-refundable. Per their own customer service, per Hyatt policy, the manager can make EXCEPTIONS to non-refundable bookings under extenuating circumstances. My family was going to visit my husband who was on orders at the nearby AFB. His orders changed unexpectedly, and he is no longer there and will not be returning to that location. I notified the hotel as soon as I found out (over a month before our schedule stay). I also told them I would be glad to submit a copy of his official orders as well as a copy of his flight itinerary showing his one-way ticket to a different base. If a change in military orders doesn't constitute extenuating circumstances, I don't know what does. I left multiple messages for the manager to please reach out. The staff just said they weren't sure when a manager would be in but that management was aware, and that my messages were in their shift report. Days went by, then finally 2 weeks later I finally received a message from someone at the front desk (NOT the manager as requested) stating their manager "declined" to refund our stay. No explanation, nothing. The manager was not even willing to speak to me and/or accept any of my documentation to support my reason for requesting a refund. The manager at this location refused to give me the time of day or even discuss any possible options. They hide behind their staff and apparently aren't interested in my family's circumstances. They have our money and we're not getting it back. I have never experienced such indecent and insulting "customer service." If they didn't want to refund our stay, the manager could at least take a few minutes out of his/her day to reach out to me and speak person to person. There are a LOT of accommodations in the area with caring staff/management with integrity. The lack of understanding and respect for military service is reason enough for me to never stay at this Hyatt even if the opportunity presented itself in the future. Shame on you!

The staff were great and personable, the breakfast buffet provided enough options, and the rooms were well maintained. It was a bit noisy at night but that was largely related to one group across the hall from us. We ended up turning the fan in the AC on high to help mitigate it. Great location across from the beach and easy access to the highways to get around.

Corvette Club Meet & Greet & costume party. Great time! Only negative is management double booked our meeting room (again!). Hopefully got it straight for next year!

Hyatt Place Biloxi was great for the two day portion of our trip. It was just across the road from the beach. The pool was very nice and clean. The breakfast was very good and overall the staff was friendly!

The staff was very accommodating. Everyone was friendly. The location was great. The breakfast was delicious. Great stay. 5/5