ثاندربيرد ريزورتس - ريزال

個人不太喜歡，有點偏熱帶風格，不是很現代化，酒店外邊的路很不好走，不是平整的，但位置距離海灘很近，步行7分鐘就能到了

早餐什麼都沒有

Terrible experience is too understatement here. Check in is 2pm we waited for four hours and the room is still not yet available. Waiting hall, walang aircon or electricfan man lang, walang tubig, dugyot yung nga staffs tsaka yung place tsaka mga bastos at bobo yung staffs, di marunong sumagot ng maayos. Wag na wag kayong pupunta dito siguradong mag sisisi kayo.

The place is beautiful, however: 1. These mess outside our room were not ours, these mess were already here when we checked in (around 3:30pm) so i thought maybe the staff didn’t cleared it up yet. We took a dip in their pool and also had our dinner but when we went back around 8pm and these mess were still here so i called the front desk to report and said they will clear it up. The next day when i woke up and went out of room around 6am, these were still there untouched. What a sight. 2. Only one pool was open, the other pool near olives resto still closed, we went here last feb 2021 so this was our 2nd time here and the last time we went here only one pool can be used. So i think they have not opened the other pool since then. The closed pool still have water in it full of tadpoles. 3. Upon checking in, we were told of the policies. Front desk told us that we cannot park inside near the villas we need to park at their designated parking areas which is a few hundred walk away and we did not mind since it’s their policy. But when we went to our designated villa we saw so many vehicles were parked inside. We asked the guard if we can also park inside since there were vehicles that were parked when they say it’s not allowed, the guard just told me that they have already reported it to the management since there were also other guests complaining but the management did not do anything about it. Disappointing coz they dont stick with their rules/policies. 4. Garden of tulips already gone. 5. The play ground was not maintained, see saw already broken. Grass unkempt.

All the staff were courteous. The room I got at the villa was spacious & very comfortable. Loved the huge pool. The breakfast buffet was excellent but it would be nice to have a couple more dishes to choose.

Receptionist was very unfriendly and acted as if she was doing us a favour by speaking to us - couldn’t care less. This is the opposite to my other experiences in the Philippines. The room was nice but the view was the ****** end wall - horrible. Breakfast was very poor - in room on bed (only 1 chair in room) or in the ******. Very limited choice for breakfast like bacon or corned beef with rice or toast (not both). Coffee was very poor and you could only have coffee OR fruit juice, not both Checked Olives restaurant for dinner - nobody in the restaurant except staff. Meals were very expensive - so we left and ordered a meal from room service. In the room only 2 coffee sachets for 2 people. No hand towels and very few TV channels. ****** looks old and tired. The food available was the same as the room service menu which was quite limited. Resort is mostly run down and closed for maintenance. The only pool available closes at 6pm!! The other one is empty with tarp sheeting around it, which looks like it has been there for a long time with no work being done. No info on shuttle bus departure point so we missed the bus and security couldn’t help us. He phoned reception and they told him that there was no 6pm bus - but I think it left from the ******! The return from SM Angono was advertised on the leaflet to be at 8.30pm but my partner phoned to check and it was actually going to leave at 8pm. So we would have missed it and the next one was at 10pm. Why is it advertised on the sheet (in extremely small print, like size 6) at the wrong time? I am sure it was probably a great resort years ago - now, it is maybe ok as a Bed and Breakfast room, if you are not looking for a room with a view or a decent breakfast. We came from Scotland and stayed here on a recommendation from a local from Angono who uses the Golf Course nearby. We have updated him on our experience so that he will not recommend it again. It must be difficult to update and maintain such a large complex. However, if you don’t give a good experience to the few guests that you have then the business will not grow to allow for further improvements. Customer service needs a total review and retraining required. Views can be improved with gardens and the horrible walls could have murals on them to take away the look of a run down building. The resort has great potential- but management and staff need to care and they need to make guests feel special during their stay - not an inconvenience. We went to speak to a receptionist at 6pm after missing the shuttle but there was nobody on duty - they were on a break somewhere?? I feel the company needs to decide what to focus on for their business. Is it the rundown ******, good golf course or resort complex (accommodation, restaurant and pool). I will not return unless all these things change.