"An excellent stay overall! The property is beautifully maintained with cozy, spotless rooms. The true standout is the fantastic hospitality; the staff goes out of their way to ensure every need is met with a warm, genuine smile. While the nearby beach is quite lovely and enjoyable for a relaxing stroll or a quick dip, it might be more of an "ok" rather than spectacular for avid snorkelers."

"طعام رائع وموقع وراحة ممتاز. ليس هناك حاجة للخروج كل ما تحتاجه موجود داخل الغرفة."

"الموظفين جميعهم ودية ولطيفة، مرحبة جدا. خدمة سريعة وفعالة عندما طلبنا إصلاح قفل باب البلكونة وأغطية السرير القذرة عند وصولنا :) كانت الرحلة كاملة مريحة جدا للاسترخاء شكرا لطاقم العمل."

"مكان رائع للإقامة والإستجمام والإسترخاء في جو هادئ وجميل . إقامة ممتعة في أقدم السفن في العالم ."

"Breakfast was excellent with a great variety of food. The room was soundproof, ensuring a very good night's sleep. The only minor drawback was that the beef and chicken we ordered for lunch were very tough and hard to chew. However, the staff were attentive and provided excellent service, which made our whole family very happy. We would definitely come back again."

"Second time with Grand Lagoi. Great location near lagoi bay beach. There’s shops in close proximity to the hotel. Hotel has decent breakfast buffet. The warung yeah cafe near the hotel has really fragrant Ayam Bakar. Staff are super friendly and hospitable. Offers free shuttle service to and from the ferry terminal. There is a massage place right beside the hotel for a quick relaxation after you reach Grand Lagoi."

"⭐⭐⭐⭐⭐ **Outstanding Hospitality from Beginning to End** This was one of the best family holidays we've had. From check-in to departure, every interaction with the staff was sincere and heartfelt. You can tell that everyone genuinely enjoys looking after guests. A special highlight was the spa. My mother enjoyed the 90-minute full spa experience after the reception patiently explained the different packages to help us choose the most suitable treatment. The Chinese-speaking masseuse was exceptional and made the experience incredibly relaxing. Our daughter also had an amazing holiday. She loved Earth Basket, where Kiki made the visit engaging and fun, as well as the watersports, especially her first-ever banana boat ride, kayaking and stand-up paddle boarding. We also joined the complimentary stargazing sessions on both evenings. Idu and his colleague on one night, and Rusdi and his colleague on the next, shared fascinating knowledge about the moon, stars, navigation and astronomy. It became one of the most memorable activities of our stay. The front desk team, especially Haykal, Feronica and Gian, were always quick to assist us through WhatsApp and in person. Breakfast had an excellent variety every morning, and the rooms were spacious, comfortable and immaculately maintained. Finally, a heartfelt thank you to Mustika, whose leadership and personal warmth were evident throughout the resort. Seeing him personally come over to bid us farewell before we left for the ferry was a wonderful way to end our stay. The Residence Bintan delivers genuine hospitality in every sense of the word. We would happily recommend it to anyone visiting Bintan and look forward to coming back again."

"مكان جيد"

"The villa was clean and very well maintained the front desk were helpful and quick with reply, breakfast and room service was good and affordable. Really good stay enjoyed it the toilet was nice."