Country Inn & Suites by Radisson, Birch Run-Frankenmuth, MI

We booked 2 nights for our anniversary, checked in ,got to our room no problems, decided to go try out the hot tub, water temp was nit very warm and after being in it a few minutes we noticed the side walls had a nasty scum on them so we got out and returned to our room. The pillows on our bed were so soft it felt like you didn't have a pillow under your head. There were people yelling in the hallway and slamming doors after midnight both nights. Definitely will not be staying there again!!!!

This hotel is far below par. A total waste of our points. I wish I had read the reviews before booking. The worst anniversary my wife and I have had in 53 years. Starting with the lobby, the odor was so strong that it caused a flare up of my emphysema. Then we were told that the whirlpool was non functioning (great), got to the 3rd floor and there was construction going on with a strong paint odor and dust everywhere (another irritant to my lungs) Upon entering the room the door was cocked because of a hinge coming loose at the top, the blackout curtains were pretty much shredded, the toilet rocked on the floor and the seat was loose. They put an oval seat on a round toilet to top it off, there was no tub, just a walk in shower that looked like it has been installed by an amateur. The remote control for the LG tv was generic and you couldn't use any of the TV functions, and there were no external buttons on the TV. The breakfast on Tuesday consisted of watered down eggs and heat and serve sausages, on Wednesday it was more watered down eggs and biscuits and gravy, no breakfast meat. The only upside was the night manager on Monday that literally came to our room with a replacement remote. , she was very kind and accommodating.

I am writing to formally report an extremely disappointing and distressing experience I had during my stay at your Country Inn & Suites location in Birch Run, Michigan, from June 27 to June 30, 2025, in Room 106. After returning from an outing on June 28, I found the bathroom in our room overflowing with sewage. I reported this immediately to the front desk and spoke with Rick, who handed me a plunger—which, as a guest, I found entirely inappropriate. The plunger did not resolve the issue. Rick attempted to fix the issue himself with a snake tool, and after multiple failed attempts, he told me the maintenance worker wouldn’t be available until morning. What was most frustrating is that no one offered us an alternate room, even after it was clear the bathroom was unusable and hazardous. My party and I were expected to spend the night in a room with sewage and use a public restroom down the hall. Housekeeping (Marlissa) only offered towels to place on the floor. Even after the blockage was cleared the next day, the bathroom floor was left uncleaned and contaminated until Tina at the front desk—who deserves credit for her genuine concern—came herself with gloves and cleaning supplies to address the mess. The situation worsened when Nick told us not to flush toilet paper and to dispose of it in the trash—which was never emptied. Adding to our dismay, the door to Room 106 was coming off its hinges and the lock was unreliable, posing a clear safety concern. When I spoke with Tom, he offered to comp one night, but given the conditions we endured—including health risks, discomfort, and emotional distress—this gesture is insufficient. An explanation as to why: Guests were not immediately moved to another room during an active sewage emergency. A room with clear maintenance and safety issues was made available at all. A guest was left to handle plumbing tools without professional support. we left upset, concerned, and appalled.